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About

Lakeshore Primary Care Associates, LLP is a small private medical practice based in Hamburg, NY, serving the Buffalo area including West Seneca. They offer general primary care with a team-based approach and flexible access to appointments, accommodating multiple insurances. The office is located at 4855 Camp Rd Ste 100, Hamburg (HQ), with additional offices in Depew and Hamburg. They have a small staff (about 5 employees) led by COO Amy Cortese, and provide family medicine/primary care services for adults and children. If a specific provider’s availability is limited, they’ll offer another team member with open slots. Contact via officemanager emails or the listed phone numbers to schedule.

Clinic Type

Primary Care

Address

West Seneca, NY

Phone

(716) 646-1084

Email

officemanager@lakeshorepca.com

Opening Hours

Mon-Fri 8:00am–8:00pm; Sat 8:00am–11:30am; Sun Closed

Emergency Care

After Hours: (716) 208-4790

Services Offered

  • Family Practice
  • General Physician
  • Diagnostic testing
  • Routine physicals
  • Vaccinations
  • Health screenings
  • Chronic illness care

Team

  • Sarah A. Cook, M.D. — Pediatrician
  • Heather Janik, M.D. — Physician

Insurance & Payment

Languages Spoken

Commitments

  • The health and wellness of you and your family are your top priority.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • US News (Dr. David S. Clifford): 5/5 (142 reviews)
  • WebMD (Dr. David Clifford): 3.5/5 (5 ratings)
  • WebMD (Dr. Martin Casey): 5/5 (37 ratings)
  • Healthgrades (Dr. Richard Karaga): 4.7/5 (12 reviews)
  • Healthgrades (Dr. Lisa Hoffman): 3.8/5 (10 ratings)
  • Healthgrades (Dr. Erica Redenbach): 4/5 (Not explicitly totaled)

Patients praise

  • Doctors perceived as knowledgeable and compassionate
  • Focus on preventive care and thorough medical history reviews
  • Convenience of same-day or next-day appointments (in some practices)
  • Prompt follow-up on test results

Common complaints

  • Unprofessional or rude office staff and receptionists
  • Difficulties in scheduling appointments and long hold times
  • Concerns about billing practices and no-show fees
  • Perception that patients are treated like numbers rather than individuals
  • Difficulty seeing actual doctors vs. mid-level providers (PAs)
  • Long wait times in the office

"Dr. Clifford is always available and very knowledgeable. He takes the time to answer all my questions completely."

WebMD

"Dr. Casey is no longer a good doctor. He lets his incredibly rude and unprofessional staff call the shots."

WebMD

"Dr Karaga really cares about his patients. He takes care of my brother, dad and I. Always is polite, remembers important details about us."

Healthgrades

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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