Baystate Medical Practices - West Side Adult Medicine
Internal Medicine • West Springfield, MA
About
Baystate Health provides a searchable directory to find primary care providers and specialists within its western Massachusetts network, including Baystate Medical Practices. You can search by condition, symptom, specialty, or physician name to locate providers and make appointments. The page lists two Baystate Health offices: 780 Chestnut St, Springfield, MA 01107 and 115 W Silver St Ste 115, Westfield, MA 01040. If you’re looking for West Side Adult Medicine in West Springfield, use the provider search to locate the corresponding Baystate clinicians or clinics serving that area and proceed to book an appointment.
Clinic Type
Internal Medicine
Address
46 Daggett Drive, Floor 3, West Springfield, MA 01089
Phone
413-794-1080
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 7:30 am - 5 pm; Sat Closed; Sun Closed
Services Offered
Insurance & Payment
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Pay My Bill, multiple bill payment options, participate in most insurance programs in our area
Languages Spoken
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FAQs
Do you offer online scheduling?
If you’re a current Baystate Health patient, you can now schedule an appointment online. To schedule an annual physical, follow-up, or same-day sick visit, select “Request Appointment” with one of our providers. You can schedule appointments online or through the MyBaystate portal.
What should I do if I don’t have a primary care provider?
If you don’t have a primary care provider, use our Find a Provider tool, or call 413-794-5412.
Who is eligible to see internal medicine providers?
Internal medicine physicians care for all adults. You must be at least 18 to see one of our internal medicine providers.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- TestosteroneTherapy.org: 2.4/5 (56 reviews)
- Healthgrades: 1.0/5 (N/A (Group practice rating))
- WebMD: N/A (1 review)
Patients praise
- Occasional positive mention for individual providers (though rare in the context of general practice reviews)
Common complaints
- Difficulty in getting appointments and frequent last-minute reschedules
- Poor communication and failure to return patient calls
- Allegations of rude or unprofessional behavior by front desk staff
- Dissatisfaction with the coordination of care, including delays in testing and follow-ups
- Concerns regarding the quality of medical care and perceived lack of empathy or provider attentiveness
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to “provider issues”."
— LocalityBiz review"I'd like to leave a review however.... since I was not seen I cannot. I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
— WebMD review"This office is full of people who contradict each other and will gaslight you. They do not care about your well being or pain."
— MapQuest reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kathryn Beyer, PA - Baystate Health — Jul 17, 2025
- Baystate Medical Practices - West Side Adult Medicine Photos - Yelp — Aug 6, 2025
- Dr. Yu Liu, MD - Family Medicine Physician in West Springfield, MA — Sep 23, 2025
- Liu, Yu - Baystate Medical Practices West Side Adult Medicine — Oct 19, 2025
- Dr. Sanjeevan Randhawa, MD - Internist in West Springfield, MA — Aug 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
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