Mental Health Therapy & Counseling in West Springfield, MA
Mental Health Therapy & Counseling • West Springfield, MA • 1 (West Springfield) locations
Clinic Type
Mental Health Therapy & Counseling
Address
51 Capital Dr. West Springfield, MA 01089
Phone
(413) 779-8217
clientcare@hbhtherapy.com
Opening Hours
Monday - Friday 8:00AM - 7:00PM
Telehealth
secure telehealth therapy and psychiatry services
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What are the therapy and psychiatry services available at HBH West Springfield?
Individual therapy and counseling; Psychiatry and medication management; Child counseling and play therapy; Adolescent therapy; Family therapy; Couples and marriage counseling; LGBTQ+-affirming therapy; Online and in-person sessions.
Do you accept insurance?
We accept most major insurance plans.
How can I book an appointment or contact the clinic?
Call (413) 343-4357 or book an appointment online.
Where is HBH West Springfield located?
51 Capital Dr., West Springfield, MA 01089.
Is telehealth available?
Yes, secure telehealth therapy and psychiatry services are available.
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (West Central Mental Health - West Springfield): 4.5 stars (155 reviews)
- befithealthclubs.com (Handel Behavioral Health): 4.6 (61 reviews)
- befithealthclubs.com (Thriveworks Counseling & Psychiatry): 3.8 (★★★★☆) (23 reviews)
- Healthgrades (Holly McMahon, LMHC): 4.0 stars (1 review)
- rater8 (Anna O'Brien): 5.0 stars
Patients praise
- Good therapist/provider rapport and feeling comfortable/validated
- Helpful guidance and coping tools leading to improved outcomes
- Strong overall satisfaction at some clinics (high star ratings with substantial review counts)
Common complaints
- Billing/charge issues and formal complaints (e.g., billing problems, charges without clear notice/invoice)
- Unfair/harsh cancellation or missed-appointment fees and policies
- Claims of unprofessional behavior and/or difficulty with billing/insurance/provider network coordination
"“Sara is wonderful. I feel very comfortable with her. She is easy to talk to.”"
— Birdeye review excerpt for West Central Mental Health (West Springfield)"“Sadie is a person of integrity and good character. She's to listen and provides great perspective on things I'm going through in life.”"
— Handel Behavioral Health Therapy & Psychiatry (West Springfield) page on befithealthclubs.com"“This place is a SCAM!!!!! … I have had to file FOUR formal complaints due to billing issues.”"
— Thriveworks Counseling & Psychiatry (West Springfield) page on befithealthclubs.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rebecca Montano-Laconte, MS - Behavior Analyst in West Springfield, MA — May 14, 2026
- Kathleen A. Haughton, NP - Nurse Practitioner in West Springfield, MA — May 14, 2026
- West Springfield opens the Healing Well for prenatal care | WWLP — Mar 4, 2026
- New Longmeadow Psychotherapy Office Opens: Expanded Mental Health Services for Springfield, Enfield & Nearby Communities - Advance Psychotherapy Practice" (Alternative optimized options:) "Longmeadow Therapy Expansion: Now Offering In-Person & Remote Counseling for Families, Couples & Teens - Advance Psychotherapy Practice" "Find a Therapist in Longmeadow: Low-Waitlist Mental Health Care Near Springfield & Enfield - Advance Psychotherapy" "Western MA's Newest Psychotherapy Hub: Expanded Longmeadow Office with Insurance-Accepting Therapists - Advance Practice - World Today Journal — Jun 2, 2026
- George White, MC, LMHC - LifeStance Health — Dec 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More mental health therapy & counseling clinics in West Springfield
Inspira Counseling Center is a mental health care provider based in West Springfield, Massachusetts, with a presence in Puerto Rico. Founded in 2019, the practice offers culturally sensitive therapy and psychiatric care in both Spanish and English for individuals and families. Key details: - Services: Teletherapy and in-person therapy; medication management; mindfulness-based therapy; cognitive behavioral therapy; anxiety therapy; family support. - Languages: Spanish and English. - Location: Headquarters in West Springfield, MA; presence in Puerto Rico. - Contact: intake@inspiracounselingcenter.com; phone (413) 299-2277 or (413) 232-9557. - Team: 7 employees (primarily clinical specialists); small, with a 2023-2024 growth trajectory. - Online presence: Moderate traffic with a strong local footprint; low bounce rate and limited pages-per-visit, indicating focused content. If you’re seeking therapy options in the West Springfield area, Inspira Counseling Center provides bilingual mental health services and could be a suitable fit for individuals or families needing culturally sensitive care.
See all mental health therapy & counseling clinics in West Springfield →
Comparing your options?
See other mental health therapy & counseling clinics in West Springfield, or search the full directory by insurance, ratings, and more.