Mental Health Therapy & Counseling in West Springfield, MA
Psychiatry • West Springfield, MA • 1 (West Springfield, MA) locations
Clinic Type
Psychiatry
Address
End of West Springfield location page text indicates West Springfield, MA
Phone
(413) 343-4357
clientcare@hbhtherapy.com
Opening Hours
Monday - Friday 8:00AM - 7:00PM
Telehealth
secure telehealth therapy and psychiatry services
Services Offered
Insurance & Payment
—
Languages Spoken
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 (155)
- BeFitHealthClubs (Handel Behavioral Health): 4.6/5 (61)
- BeFitHealthClubs (Thriveworks): 3.8/5 (23)
Patients praise
- Highly compassionate and attentive therapists who listen well.
- Effective communication and validation of patient feelings.
- Helpful tools and strategies provided for managing depression, anxiety, and grief.
- Appreciation for accessible services and clear explanation of treatments/medications.
Common complaints
- Billing and administrative issues, particularly related to automated charges for missed appointments or insurance confusion.
- Communication difficulties, such as reaching call centers instead of local staff.
- Occasional reports of unprofessionalism or rudeness by front-desk or billing personnel.
"Sara is wonderful. I feel very comfortable with her. She is easy to talk to."
— Birdeye (West Central Mental Health)"She truly listens and gives honest helpful advice along with useful tools to help navigate what you are going through."
— BeFitHealthClubs (Handel Behavioral Health)"This place is a SCAM!!!!!... I have had to file FOUR formal complaints due to billing issues."
— BeFitHealthClubs (Thriveworks)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Rebecca Montano-Laconte, MS - Behavior Analyst in West Springfield, MA — May 14, 2026
- Kathleen A. Haughton, NP - Nurse Practitioner in West Springfield, MA — May 14, 2026
- West Springfield opens the Healing Well for prenatal care | WWLP — Mar 4, 2026
- New Longmeadow Psychotherapy Office Opens: Expanded Mental Health Services for Springfield, Enfield & Nearby Communities - Advance Psychotherapy Practice" (Alternative optimized options:) "Longmeadow Therapy Expansion: Now Offering In-Person & Remote Counseling for Families, Couples & Teens - Advance Psychotherapy Practice" "Find a Therapist in Longmeadow: Low-Waitlist Mental Health Care Near Springfield & Enfield - Advance Psychotherapy" "Western MA's Newest Psychotherapy Hub: Expanded Longmeadow Office with Insurance-Accepting Therapists - Advance Practice - World Today Journal — Jun 2, 2026
- George White, MC, LMHC - LifeStance Health — Dec 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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