Family Medicine Associates | Primary Care in Westfield, MA
Family Medicine • Westfield, MA
Clinic Type
Family Medicine
Address
Westfield, Massachusetts
Phone
413-562-5173
patientportal@familymedicineofwestfield.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye (aggregating Google and other sources): 2.8 out of 5 stars (79 reviews)
Patients praise
- Some patients find individual doctors to be good
- Occasional positive interactions with staff described as kind and attentive
Common complaints
- Poor administrative and office staff communication and attitude
- Difficulty with referrals and prescription processing
- Long wait times for appointments and phone calls
- Billing department issues and lack of responsiveness
- Unprofessional new patient intake process
"Stay away from this place at all costs. The people that run the office hate their jobs and they don't hide it. The billing department is the worst of the worst that I have ever encountered."
— LocalityBiz / User Review"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."
— Birdeye / User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- HMC Family Physiatry Opens at Holyoke Medical Center - Health Care News — Nov 3, 2025
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
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