Family Medicine - Holyoke Health
Family Medicine • Westfield, MA
Clinic Type
Family Medicine
Address
—
Phone
413.535.4800
bloodbank_donor@holyokehealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
—
FAQs
What is the focus of Holyoke Health Family Medicine?
When you find a doctor who focuses on you, rather than a single medical condition, you’ll want to stay for life. And with the Holyoke Medical Center Family Medicine practices, you can.
What is the role of primary care providers in this clinic?
For all routine health needs and management of chronic and acute illness, your primary care practitioner is your first point of contact. Primary care providers have a breadth of knowledge across many areas of medicine. Our providers will maintain an ongoing personal relationship with you to keep you healthy.
Do they offer preventive care and screenings for women?
We offer preventive care and screenings for all phases of a woman’s life. Reproductive and sexual health services include pelvic exams, Pap tests, cancer screenings and testing and treatment for vaginal infections, as well as other essential services to keep a woman healthy.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Holyoke Health (Official Website) for Kristin O'Connor, FNP: 4.9 out of 5 stars (based on 238 reviews) (238 reviews)
- Holyoke Health (Official Website) for Thomas Graziano, MD: 4.8 out of 5 stars (based on 328 reviews) (328 reviews)
- General aggregate data for Holyoke Medical Center: 2.8 out of 5 stars (349 reviews)
Patients praise
- Many patients describe providers as professional, caring, and attentive listeners
- Positive experiences with thorough treatment plans and clear communication of medical information
- Some patients report feeling valued and respected during their visits
- Staff are occasionally noted as being helpful and providing first-class care
Common complaints
- Concerns regarding communication and professionalism, including claims that staff are unresponsive or dismissive
- Reports of long wait times for appointments and medical services
- Instances where patients felt their medical concerns were not adequately heard or addressed
- Administrative issues, such as errors in medical charts or delays in paperwork follow-up
"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand."
— Holyoke Health official website patient review"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint."
— Healthgrades patient review"I had one visit, and she ignored everything I said. She also put the wrong information in my chart, cannot be bothered to reply to messages, and can't follow up on paperwork. Nightmare."
— Healthgrades patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS - Holyoke Health — Dec 2, 2025
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Lucille Passer, PA - Holyoke Health — Sep 9, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
Comparing your options?
See other family medicine clinics in Westfield, or search the full directory by insurance, ratings, and more.