Family Medicine Associates | Primary Care in Westfield, MA
Primary Care • Westfield, MA
Clinic Type
Primary Care
Address
Westfield, Massachusetts
Phone
413-562-5173
patientportal@familymedicineofwestfield.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.8/5 (79)
Patients praise
- individual positive experiences with specific providers or physician assistants
Common complaints
- unprofessional and disinterested administrative staff
- poor communication regarding referrals, prescriptions, and administrative processes
- billing department issues and questionable charges
- long wait times and perceived lack of respect for patient time
"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."
— Birdeye/Yelp review"Stay away from this place at all costs. The people that run the office hate their jobs and they don't hide it. The billing department is the worst of the worst that I have ever encountered."
— LocalityBiz review"My PA-c is great. I can talk to her about anything and she is so understanding. I love it here. Personally I had a great experience here."
— Family Medicine Associates website testimonialsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- HMC Family Physiatry Opens at Holyoke Medical Center - Health Care News — Nov 3, 2025
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
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