Family Medicine - Holyoke Health
Primary Care • Westfield, MA
Clinic Type
Primary Care
Address
—
Phone
413-535-4800
bloodbank_donor@holyokehealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades and Yelp: Ratings for individual providers and offices vary significantly, with some receiving 5-star ratings and others, such as specific nurse practitioners, averaging 2.3 stars based on mixed feedback. (Reviews are generally limited in volume on major platforms for specific Westfield satellite locations.)
Patients praise
- Specific providers noted for being thorough, attentive, and respectful
- Appreciation for friendly staff members despite systemic issues
- Some patients report feeling well-cared for and trusting of their specific primary care provider
Common complaints
- Disorganization and administrative issues, such as errors in medical charts and appointment scheduling delays
- Communication problems, including lack of follow-up on referrals and unresponsive staff
- Perception of providers as overwhelmed or inattentive to patient needs
- Frustrations with the billing department and emergency room wait times at associated facilities
"I had one visit, and she ignored everything I said. She also put the wrong information in my chart, cannot be bothered to reply to messages, and can't follow up on paperwork. Nightmare."
— Healthgrades (Review of Kristin O'Connor, NP)"Dr kenzi Holden was excellent I need a good diabetes MD she is very thorough exam and questions I recommend her"
— Healthgrades (Review of Holyoke Medical Center Family Medicine - Westfield)"I have fallen through the crack several times. They are very disorganized... The doctor seem overwhelmed and are not able to truly look at a patient's past medical records."
— LocalityBiz (Review of Holyoke Health Center)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS - Holyoke Health — Dec 2, 2025
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Lucille Passer, PA - Holyoke Health — Sep 9, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
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