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About

Summary: - Aurora BayCare Medical Center is a Green Bay, WI-based hospital and health care provider founded in 2001 with about 390 employees. - Primary location: 2845 Greenbrier Rd, Green Bay, WI 54311 (HQ). Additional office listed in Green Bay, WI. - Services focus on hospital/health care operations; key leaders include Chief Medical Officer and program directors, with a breadth of departments (medical, operations, education, etc.). - Notable details: employer rating 3.5/5 from 34 reviews; contact via healthwatch@aurorabaycare.com and +1 920 288 8000. - Relevant connections: multiple career paths and alumni moving to Aurora Health Care network; active use of tech and standard hospital systems (e.g., Cerner, McKesson, Siemens). Note: The user query mentions “Aurora Internal Medicine - Franklin, WI - 53132 - Aurora BayCare Whitefish Bay.” The page provided appears to be Aurora BayCare Medical Center in Green Bay, WI, not specifically Franklin, WI or Whitefish Bay. If you’re seeking information on an Aurora Internal Medicine location in Franklin or Whitefish Bay, please confirm the exact address or provide a link, and I’ll pull a precise summary.

Clinic Type

Internal Medicine

Address

9200 W Loomis Rd, Ste 101, Franklin, WI 53132

Phone

920-288-8000

Email

SRCO-EstimateComplaintResolution@aah.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Internal Medicine

Insurance & Payment

Languages Spoken

  • English
  • Spanish
  • Vietnamese
  • Other languages as per language assistance pages (see links)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Wheree: 8.8/10 (N/A (General site rating))
  • MedicalRecords.com: 3.4/5 (92)
  • FertilityIQ: 71% strongly recommend (31)

Patients praise

  • highly regarded, attentive physicians and staff members
  • praise for compassionate, thorough care and active listening
  • modern facility technology and helpful status updates for patients' families
  • satisfaction with surgical care, maternity services, and laboratory services
  • efficient, high-quality care once established as a patient

Common complaints

  • challenging appointment scheduling and long wait times
  • perceived lack of staff responsiveness or empathy from some providers
  • inconsistent experiences with staff professionalism
  • difficulties with clinic operations and communication during sensitive medical situations
  • concerns regarding high costs and conflicting billing information in specialized departments

"Patients commend Dr. Basile’s punctuality and approachable manner, emphasizing his thoroughness in addressing medical concerns."

Wheree

"I recently stayed overnight after I had surgery... they made me feel comfortable and safe. The CNA's on duty were very kind and accommodating."

MedicalRecords.com

"Assembly line medical care. Patient is not listened to. The staff slop around and get their paychecks."

Yelp

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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