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About

Ellie Mental Health RVA is a private mental health care clinic based in Glen Allen, Virginia (HQ) with 2 U.S. offices. They offer compassionate, personalized therapy delivered by local counselors/therapists and focus on reducing mental health stigma and improving access to high-quality services. Founded in 2022, the RVA location is part of a small, therapist-focused practice committed to human connection in therapy. For Williamsburg (New Town, VA), there is no direct listing or Williamsburg office noted in the provided details. If you’re seeking Ellie Mental Health services specifically in Williamsburg, consider contacting the RVA HQ or visiting their site for potential referrals or nearest location options. Key details: - Name: Ellie Mental Health - RVA (Glen Allen / Short Pump HQ) - Industry: Mental Health Care; Type: Privately Held - Founded: 2022; Headquarters: Glen Allen, VA - Offices: 2 U.S. locations (Mechanicsville and Glen Allen) - Phone: 804-374-9484 - Website: elliementalhealth.com/locations/glen-allen-short-pump-va - Focus: Compassionate, personalized therapy; reducing stigma; strong human connection in therapy - LinkedIn: linkedin.com/company/ellie-mental-health-richmond-va

Clinic Type

Mental Health

Address

5400 Discovery Park Blvd, Suite 203, Williamsburg, VA 23188

Phone

+1 757-xxx-xxxx

Email

info@elliementalhealth.com

Opening Hours

Mon-Fri: 9AM–5PM; after hours and weekends by appointment

Telehealth

Available

Services Offered

  • Mental health therapy
  • Counseling
  • In-person therapy
  • Online therapy
  • Individual therapy
  • Couples therapy
  • Family therapy

Technology & Equipment

  • Telehealth platform
  • Online scheduling
  • Client portal

Team

  • Ellie Mental Health Williamsburg - New Town team, Licensed therapists (various disciplines) — Therapists and clinic staff

Insurance & Payment

  • Aetna
  • Aetna Better Health of VA
  • Anthem BCBS
  • Anthem HealthKeepers Commercial & Medicaid
  • BCBS Virginia
  • Carelon
  • Cash Pay
  • CHAMP VA
  • Cigna/Evernorth
  • Humana
  • Magellan
  • Medicaid
  • Medicare VA
  • Meritain Health
  • Multiplan
  • Optum/United Healthcare/UBH/UMR
  • Partner's Direct Health
  • Piedmont Community Health Plan
  • Sentara/Optima Health Commercial & Medicaid
  • Sliding Fee Scale
  • Tricare East non-network participating
  • United Healthcare Community Plan of VA
  • United Shared Services (GEHA)

Currently accepting listed insurances;Sliding Fee Scale available

Cash, Credit/Debit Card, Insurance, Cash Pay, Sliding Fee Scale, Insurance accepted per list above

Languages Spoken

  • English

Pricing

  • Accepts multiple insurances; cash pay option; sliding fee scale

Current Offers

New patient special — null

FAQs

What services are offered?

Mental health therapy, counseling, in-person and online options.

What are the clinic hours?

Mon-Fri: 9AM to 5PM. After hours and weekends by appointment only.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Aggregate of multiple locations): 4.3/5 stars (44 reviews)

Patients praise

  • Comfortable and calm office environment
  • Generally timely appointments when they occur
  • Some patients report compassionate care from specific therapists

Common complaints

  • Difficulty reaching staff by phone or email
  • Issues with billing, including unexpected charges or no-show fees
  • Concerns regarding administrative disorganization
  • Reports of poor communication and cancelled appointments
  • Clinician frustration regarding management and working conditions

"This business NEVER answers their phone or returns calls. This is a mental health provider and it is unacceptable to to be able to get ahold of..."

BBB and general online reviews

"I was charged a 100$ no show fee for an appointment that had been scheduled that I was not aware of. There was no appointment confirmation nor a reminder for said appointment."

Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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