Lab Services for Fast & Accurate Results | Optum
Laboratory Services • Williamstown, MA
Clinic Type
Laboratory Services
Address
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Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What kinds of tests can Optum Lab perform?
A variety of tests from basic metabolic panels to drug testing and thyroid panels; includes blood glucose, CBC, CMP, urinalysis, A1C, etc.
Commitments
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Optum Lab Draw Station (Bethpage, NY): 3.6/5 (41 reviews)
- Optum Lab Draw Station (Fishkill, NY): 3.7/5 (3 reviews)
- Optum Urgent Care (Vineland, NJ): 4.5/5 (1,660 reviews)
- Optum Urgent Care (Wall, NJ): 4.5/5 (929 reviews)
Patients praise
- Efficient care in some urgent care settings
- Skilled phlebotomists in certain locations
- Friendly and helpful staff experiences reported by some patients
Common complaints
- Difficulties with phone communication and reaching staff directly
- Long wait times for appointments and lab services
- Instances of perceived rude or unhelpful customer service from staff members
- Frustration regarding appointment scheduling and accessibility
- Concerns about continuity of care and responsiveness to medical needs
"Most commonly, they [patients] cited intense difficulty with Optum’s phone system, which no longer allows patients to call their doctor’s office directly. Instead, patients are sent to a call center with wait times that can extend to several hours."
— Times Union, reporting on a community survey by U.S. Rep. Pat Ryan regarding Optum Health facilities"The phlebotomist seemed annoyed in general... That said, it was obvious after drawing my blood that she was very skilled at it."
— Patient review for Optum Lab Draw Station, Bethpage, NYSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Pediatric Urgent Care in Williamstown | Walk-In Clinic — Jan 13, 2026
- Drug Test - Williamstown, NJ - Health Street — Jan 28, 2026
- Medical Lab Scientist | Williamstown | JobLeads.com — Jul 9, 2026
- Visby Medical launches at-home PCR test for STIs - Fast Company — Nov 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in Williamstown
Laboratory Services at Berkshire Health Systems (Williamstown area) provides comprehensive laboratory testing and related services as part of the BHS network. BHS offers lab services across multiple facilities, including in Pittsfield and Great Barrington, with integrated care through hospital labs and affiliated lab patient service centers. For Williamstown, you can expect access to routine and specialized lab testing connected to BHS’s 28 clinics and 51 offices, supported by 24/7 emergency care and ancillary services (imaging, cancer center, and telehealth) within the Berkshire County system. If you need details on Williamstown-specific lab locations or hours, contact Berkshire Health Systems directly or check their facility map for the Williamstown area.
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