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Summary: The page describes Rockingham VNA & Hospice, now Beth Israel Lahey Health at Home, which provides in-home health and hospice services in eastern Massachusetts and Southern New Hampshire. It is a nonprofit, with headquarters listed as Exeter (though there are some inconsistent location notes). For contact, use the general phone number +1 603 772 2981 or visit bilhathome.org for more details. The site emphasizes its long-standing in-home care legacy and the availability of home health and hospice services. Note: If you specifically need contact information for BILH At Home in Woburn, the page above does not clearly list a Woburn contact. Consider visiting the official Beth Israel Lahey Health at Home site or calling the provided number to be directed to the Woburn location.

Clinic Type

Hospice Care (multi-location group)

Address

320 Haverhill Street, Reading, MA 01867

Phone

1-781-439-6123

Email

Paul.Nelson@athome.bilh.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Call 911 or go to the nearest emergency room

Services Offered

  • Hospice Care
  • Palliative Care
  • Home Health Care
  • In-Home Care
  • Supportive Services
  • Remote Patient Monitoring
  • Rehabilitation
  • Skilled Nursing

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • U.S. News & World Report: 3.5 / 5 stars (306 (based on sample))
  • Senior Care Finder (Hospice): 4.0 / 5 stars (Not explicitly specified)
  • Medicare / Official Quality Measures: Generally positive performance in quality and patient survey ratings (Medicare data) (Varies by reporting period)

Patients praise

  • Patients report professional and compassionate care from clinical staff.
  • High percentages of patients report positive experiences with communication and quality of care.
  • Strong performance on quality measures and patient satisfaction surveys in several regions.

Common complaints

  • Some reviews for related BILH facilities in Woburn mention issues with staff unhelpfulness, difficulty scheduling appointments, and concerns about care quality and communication.

"They have been consistently good overall."

PlainProof (Performance Summary)

"Staff is rude and unhelpful. I was assigned a PCP here by my insurance and when I called to set up an appointment they said they were not taking any patients."

LocalityBiz (Review of related BILH medical office in Woburn)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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