Community Healthlink is the Community Behavioral Health Center ...
Behavioral Health and Counseling • Worcester, MA • Since 1977 • 2 walk-in sites (Worcester & Leominster) locations
About
Community Healthlink Inc. is a private, nonprofit behavioral health center based in Worcester, MA, serving Central and North/Central Worcester County. Founded in 1977, it operates as a multi-service organization focused on mental health, substance use, and homelessness services for adults, children, and families. It is a clinical partner of the University of Massachusetts Medical School and a member of UMass Memorial Health Care. Key details: - Headquarters: Worcester, MA - Services: Mental health, substance use, homelessness services - Population served: Adults, children, families - Size & finances: ~231 employees; about $42.8M annual revenue; $1.0M in total funding over 3 prior rounds - Affiliations: UMass Memorial Health Care; clinical partner to UMass Medical School - Contact: Main phone numbers include (800) 977-5555, 508-860-1000; address: 72 Jaques Ave, Worcester, MA 01610 - Website: communityhealthlink.org - Industry classification: Hospitals and Health Care; SIC NAICS codes 83/836, 62/623 If you’re looking for Worcester-based community behavioral health services, Community Healthlink is the local nonprofit provider partnering with regional health systems.
Clinic Type
Behavioral Health and Counseling
Address
72 Jaques Avenue, Worcester, MA 01610-2480
Phone
+1 508-860-1000
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Opening Hours
24/7 access to crisis services; in-person walk-in sites Worcester & Leominster; phone 24/7 line 508-860-1000
Emergency Care
24/7 confidential care; mental health emergency hotline toll free 800-977-5555
Services Offered
Team
Insurance & Payment
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Languages Spoken
FAQs
How can I access CHL services?
Our Front Door model provides three ways to access services (details on the site).
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google Reviews via Rehab.com: 2.2 out of 5 stars (61 reviews)
- Trustburn: 1.7 out of 5 stars (21 reviews)
- Recovered.org: 3.85 out of 5 (Trustscore) (Not explicitly stated total count)
Patients praise
- some staff members are described as caring and helpful
- positive outcomes for certain individuals following treatment
- access to competent physicians
- availability of a walk-in detox service
Common complaints
- unprofessional and rude staff behavior
- lack of adequate care or attention from staff
- poor facility cleanliness and maintenance issues including rodents
- long wait times for admission and care
- poor quality of food
- concerns about management and communication failures
- feeling disrespected or ignored as a client
"i had a good experience here as a first time detox, but it is true that most of the staff don’t really seem to care about actually helping the clients."
— Wanderlog"I wish i could give this FILTHY place a negative review. Nothing was clean and food was disgusting."
— Trustburn"I have had very positive experiences with the staff and doctors at CHL . Just today I had a great interaction with the staff who arranged our upcoming appointment. Dr Moorjani is a caring and competent physician."
— Rehab.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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