After-Hours Care - Alameda Alliance for Health
Urgent Care • Alameda, CA • Since 1996
About
Alameda Alliance for Health is a nonprofit, public managed-care health plan serving Alameda County residents since 1996. It provides Alliance Group Care and Alliance Medi-Cal coverage to over 400,000 members, with a mission to make quality care affordable and accessible, especially for lower-income communities. The organization offers member services, a member portal (for ID cards and changing doctors), resources for members and providers (including COVID-19 resources), and contact options for inquiries. Headquarters: Alameda, CA. Key contact numbers and emails are available for member services and funding inquiries. The site includes updates and resources, including after-hours care information and telehealth options (e.g., Teladoc) referenced in member communications.
Clinic Type
Urgent Care
Address
1240 South Loop Road, Alameda, California 94502, US
Phone
+1.855.383.7873
memberservices@alamedaalliance.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Urgent Care information provided in Alliance Provider Directory; directed by doctor or advice nurse line to nearest urgent care within network.
Services Offered
Insurance & Payment
Languages Spoken
FAQs
What is urgent care?
Urgent care clinics are available for non-emergency health concerns when your doctor is not available; many clinics are open late, on weekends and holidays.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: negative
- Yelp: 1.3/5 (47 reviews)
Patients praise
- some staff members recognized for being helpful and kind in clarifying benefits
Common complaints
- long wait times for customer service calls
- difficulty reaching staff by phone
- confusion regarding the plan's role vs. provider responsibility
- frustration with bureaucratic processes and prior authorization delays
"They have the worst customer service for Providers I was on hold for 50 minutes for a 2 min conversation with the rep to get claim status. They are terrible"
— Trustburn"One reviewer praised a staff member named Lily for her kindness, understanding, and ability to resolve misunderstandings..."
— Loc8NearMeSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- 2025 Provider Updates Archive - Alameda Alliance for Health — Apr 15, 2026
- How this California insurer is preparing as it faces up to 45% membership loss - Becker's Payer Issues | Payer News — Feb 9, 2026
- Alameda CalAIM PATH Collaborative ⋆ BluePath Health — Feb 20, 2026
- Healing continues at home with REACH - Alameda Health System — Apr 15, 2026
- Accessing care gets easier for Eastmont Wellness adult medicine patients - Alameda Health System — Mar 17, 2026
Information sourced from the clinic's website as of July 10, 2026.
More urgent care clinics in Alameda
Emergency Care - Alameda Health System Alameda - Overview: Alameda Health System (AHS) is a nonprofit, patient- and family-centered health system serving the East Bay since 1864. It operates trauma and acute care facilities, including a regional trauma center and teaching hospital, with ongoing service expansion and community health programs. - Key facilities: Wilma Chan Highland Hospital Campus (regional trauma center and teaching hospital), John George Psychiatric Hospital, Fairmont Hospital (acute rehab and skilled nursing), San Leandro Hospital, Alameda Hospital, St. Rose Hospital (affiliated), and four neighborhood Wellness Centers in Oakland, Newark, and Hayward. - Emergency and trauma care: AHS emphasizes trauma care and emergency services across its facilities, with a focus on improving patient experiences and outcomes. - Locations: Main offices and hospitals in Oakland and Alameda, CA, including 1411 E 31st St, Oakland CA 94602; 350 Frank H. Ogawa Plz Ste 900, Oakland CA 94612; Alameda, CA. - Notable activity: Ongoing partnerships and affiliations to enhance emergency and acute care capabilities; recent coverage includes inpatient and ED treatment, hospital affiliations, and community health initiatives. If you’re seeking specific emergency department details (wait times, ED hours, or services at a particular campus), I can pull that out if you specify which Alameda Health System facility you mean (Highland, Alameda Hospital, San Leandro, St. Rose, etc.).
Carbon Health offers urgent and primary care services in Alameda, CA, featuring both in-person visits and telemedicine. Their model emphasizes a technology-first approach to streamline scheduling, intake, and documentation, with options for virtual urgent care, same- or next-day appointments, and integrated testing (including cold, flu, COVID) and treatment. As a nationwide network, Carbon Health provides primary care, urgent care, workplace health, and at-home/virtual care, supported by an emphasis on digital health tools, e-consents, and streamlined workflows for patients and clinicians. Key points: - Services: primary care, urgent care, virtual urgent care, on-site testing (cold/flu/COVID), workplace health, and at-home/virtual visits - Access: online scheduling, virtual care options, next-day turnaround - Model: technology-first, integrated care with streamlined administrative processes - Coverage: Alameda location as part of a broader U.S. network (headquartered in Sunnyvale, CA) If you’re specifically seeking care in Alameda, you can book online or contact Carbon Health for availability, pricing, and appointment options. Note: the company has publicly discussed financial restructuring (Chapter 11) as of Feb 2026, which may affect services or operations temporarily; verify current status and local clinic operations before visiting.
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