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About

Alameda Alliance for Health is a nonprofit, public managed-care health plan serving Alameda County residents since 1996. It provides Alliance Group Care and Alliance Medi-Cal coverage to over 400,000 members, with a mission to make quality care affordable and accessible, especially for lower-income communities. The organization offers member services, a member portal (for ID cards and changing doctors), resources for members and providers (including COVID-19 resources), and contact options for inquiries. Headquarters: Alameda, CA. Key contact numbers and emails are available for member services and funding inquiries. The site includes updates and resources, including after-hours care information and telehealth options (e.g., Teladoc) referenced in member communications.

Clinic Type

Urgent Care

Address

1240 South Loop Road, Alameda, California 94502, US

Phone

+1.855.383.7873

Email

memberservices@alamedaalliance.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Urgent Care information provided in Alliance Provider Directory; directed by doctor or advice nurse line to nearest urgent care within network.

Services Offered

  • Urgent Care
  • After-Hours Care
  • Primary Care
  • Provider Directory
  • Member resources

Insurance & Payment

  • Alliance Group Care
  • Alliance Medi-Cal
  • Alameda Alliance Wellness

Languages Spoken

  • English

FAQs

What is urgent care?

Urgent care clinics are available for non-emergency health concerns when your doctor is not available; many clinics are open late, on weekends and holidays.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: 1.3/5 (47 reviews)

Patients praise

  • some staff members recognized for being helpful and kind in clarifying benefits

Common complaints

  • long wait times for customer service calls
  • difficulty reaching staff by phone
  • confusion regarding the plan's role vs. provider responsibility
  • frustration with bureaucratic processes and prior authorization delays

"They have the worst customer service for Providers I was on hold for 50 minutes for a 2 min conversation with the rep to get claim status. They are terrible"

Trustburn

"One reviewer praised a staff member named Lily for her kindness, understanding, and ability to resolve misunderstandings..."

Loc8NearMe

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Alameda, CA·Urgent Care

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Alameda, CA·Urgent Care

Carbon Health offers urgent and primary care services in Alameda, CA, featuring both in-person visits and telemedicine. Their model emphasizes a technology-first approach to streamline scheduling, intake, and documentation, with options for virtual urgent care, same- or next-day appointments, and integrated testing (including cold, flu, COVID) and treatment. As a nationwide network, Carbon Health provides primary care, urgent care, workplace health, and at-home/virtual care, supported by an emphasis on digital health tools, e-consents, and streamlined workflows for patients and clinicians. Key points: - Services: primary care, urgent care, virtual urgent care, on-site testing (cold/flu/COVID), workplace health, and at-home/virtual visits - Access: online scheduling, virtual care options, next-day turnaround - Model: technology-first, integrated care with streamlined administrative processes - Coverage: Alameda location as part of a broader U.S. network (headquartered in Sunnyvale, CA) If you’re specifically seeking care in Alameda, you can book online or contact Carbon Health for availability, pricing, and appointment options. Note: the company has publicly discussed financial restructuring (Chapter 11) as of Feb 2026, which may affect services or operations temporarily; verify current status and local clinic operations before visiting.

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