Services - Athol Hospital
Behavioral Health • Athol, MA • Since 1950
About
Athol Hospital (former Athol Memorial Hospital) is a small, nonprofit community hospital in Athol, Massachusetts. Key points: - History and status: Founded in 1950; originally Athol Memorial Hospital. Merged with Heywood Hospital in 2013 to form Heywood Healthcare and was renamed Athol Hospital. As of 2023, Heywood Healthcare filed for Chapter 11 bankruptcy, with ongoing uncertainty about the hospital’s future. - Location and scope: 25 beds, emergency department, helipad. Located in Athol, MA, with operations anchored through Heywood Healthcare network. - Capacity and finances: Approximately 31 employees (about 10–12% growth noted recently) and annual revenue around $10 million. - Standards and oversight: Maintains Joint Commission standards. - Facilities and services: General acute care hospital with emergency services; part of a network that has expanded related services (e.g., pulmonary function testing at a larger adjacent facility). Specific service line details are not exhaustively listed in the provided content. - Contact and online presence: Headquarters at 2033 Main St., Athol, MA 01331; main site atholhospital.org.
Clinic Type
Behavioral Health
Address
2033 Main St., Athol, MA 01331, US
Phone
+19782493511
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- OpenGovNY / Multiple platforms: 3.1/5 (based on aggregate platforms) (11 (on Yelp))
- Healthgrades: 76% patient experience rating (Not explicitly stated (based on HCAHPS data))
Patients praise
- Some patients report quick registration and timely access to care in the emergency department
- Instances of thorough and attentive care from certain doctors and technical staff mentioned in individual reviews
- Generally high discharge information scores in standard HCAHPS surveys (e.g., 91%)
- Some patients feel acknowledged and well-treated by ER and inpatient staff
Common complaints
- Reports of unprofessional, rude, or dismissive staff, particularly nurses and some doctors
- Complaints regarding lack of timely responsiveness, such as ignoring call lights or long wait times for attention or food
- Concerns about quality of care and lack of patient compassion
- Some negative experiences specifically within the emergency department
"This was the worst hospital experience I've ever had... they acted as if they were being inconvenienced every time they interacted with us."
— LocalityBiz review"My favorite ER! Every time I walk in here I feel like I'm acknowledged immediately. Sometimes by the dr. Themselves! They register us quickly and get us right to a room."
— OpenGovNY reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cybersecurity incident causes network outage at local hospital - Franklin County Now — Oct 17, 2025
- Heywood Healthcare's School-Based Services program receives state honor - Athol Daily News — Jul 9, 2026
- Pioneer Valley hospitals, health centers to benefit from $234M spending bill - Athol Daily News — Sep 29, 2025
- Athol, Heywood Hospitals no longer in “Code Black” - Franklin County Now — Oct 20, 2025
- Financial margins at Massachusetts hospitals tightening, or in the red - Athol Daily News — Sep 29, 2025
Information sourced from the clinic's website as of July 11, 2026.
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