East Hill Family & Pediatric Medicine | Formerly Duckett Family ...
Family Medicine • Auburn, NY
About
Summary: East Hill Family & Pediatric Medicine (formerly Duckett Family Medicine) operates in Auburn, NY, offering primary care for all ages with a patient-centered medical home approach and assistance with insurance coverage. It partners with Summit Pediatrics for pediatric care and serves families in the Auburn area. Contact: office@duckettmedicine.com or call 315-612-3177. Website: duckettfamilymedicine.com.
Clinic Type
Family Medicine
Address
13 N Fulton St, Upper Level, Auburn, NY
Phone
(315) 253-8477
office@easthillmedical.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
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Photos







What Patients Say
Overall sentiment across review platforms: mixed
- various online review platforms: 2.7/5 stars (based on aggregate reviews for East Hill Medical Center) (not explicitly specified aggregate count)
Patients praise
- patients reporting helpful and professional care from specific providers like Dr. Duckett and Keith Hornbrook, FNP
- praises for short-notice sick visit availability
- appreciation for doctors who listen and include patients in their care plans
- kind and professional front-end staff reported by some patients
Common complaints
- reports of poor communication and failure to return phone calls
- concerns regarding appointment scheduling and long wait times
- instances of providers disregarding patient symptoms or health concerns
- unprofessional staff interactions
- difficulties obtaining medication refills
"Dr. Duckett is an excellent doctor. Listens to me as a patient and lets me know what he thinks... His office staff is very helpful and patient."
— Patient review"Worse doctor office in Auburn. You call for a medication refill, and they dont send it to your pharmacy. And if they do, you dont get notified... The wait time is awful."
— Patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- East Hill Medical expands access to care for community — Jun 30, 2026
- East Hill Medical Center Hosting 2nd Holiday Bedding Drive – Finger Lakes Daily News — Dec 11, 2025
- Emma Dizon — Jun 11, 2026
- Dr. Phillip Milam, MD, Family Physician | Auburn, WA | WebMD — Apr 8, 2026
- Preferred Medical Group Strengthens Family Practice Auburn Families Trust with Expanded Healthcare Services – Inspiring Individual Initiatives — Dec 9, 2025
Information sourced from the clinic's website as of July 11, 2026.
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Summary: East Hill Medical Center (Summit Pediatrics) is a private medical practices group based in Auburn, NY, operating under East Hill Family Medical. It offers primary care, dental, behavioral health, and pediatric services through three offices in Auburn, including its headquarters at 144 Genesee St. The center emphasizes accessible, quality health care for adults and children and serves patients across Cayuga County. Key details: - Industry: Medical Practices (adult and pediatric care via Summit Pediatrics) - Headquarters: Auburn, NY - Services: Primary care, dental, behavioral health, pediatric care - Offices: 3 locations in Auburn - Website: easthillmedical.com - Contact: compliance@easthillmedical.com; phone (315) 253-8477 - Affiliation: East Hill Family Medical / Summit Pediatrics - Insurance: Accepts most insurances - Online presence: Moderate web traffic with a strong local focus (US-based)
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