Mercy Medical Center: Top Hospital Near Aurora
Behavioral Health • Aurora, IL
About
Mercy Medical Center is a privately held hospital and health care provider in Aurora, IL, part of Prime Healthcare. Founded in 1911, it offers 24/7 emergency (including a level II trauma center) and advanced surgical care, with a focus on listening to patients and tailoring care. It employs a broad care team and provides comprehensive services aimed at health and well-being. Contact info includes multiple local phone numbers, and the center maintains a presence in the U.S. (Aurora, IL) with a stated emphasis on quality and community health.
Clinic Type
Behavioral Health
Address
Aurora, IL
Phone
630-859-2222
hr-prime@primehealthcare.com
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Emergency Care
Available 24/7
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- ComplaintsBoard: 1.0/5 (Overall reputation rating) (26 complaints reported)
- Healthgrades: 68% of patients gave a rating of 9 or 10 (Not explicitly stated (HCAHPS data))
- Vivian Health: 5.0/5 (2 reviews)
Patients praise
- clean facilities
- some doctors and nurses noted as professional, kind, and knowledgeable
- good communication from specific care providers
Common complaints
- long emergency department wait times
- poor staff responsiveness to patient needs
- inadequate complaint resolution processes
- perceived lack of communication or neglect during stays
"Wait time in the waiting room -8-9 hours on Tuesday 9/5. No updates given as to how much longer."
— Patient review via HospitalStats"Excellent staff, great listeners, professional and kind. Well rounded. The best care around."
— Healthgrades (Review for Dr. Moja)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aurora’s Mercy Medical Center Named to Gold-Level on IDPH’s Acute Care Antimicrobial Stewardship Honor Roll - Mercy Medical Center — Nov 19, 2025
- Mercy Medical Center Earns National Recognition for Excellence in Geriatric Emergency Care - Mercy Medical Center — Oct 1, 2025
- Mercy Medical Center Earns “A” Grades in Seven Categories Nationwide - Mercy Medical Center — Jul 16, 2025
- Mercy Medical Center Introduces Innovative ER Scheduling Tool - Mercy Medical Center — Sep 9, 2025
- Prime Healthcare invests $104M in Illinois hospitals in 2025 | Mercy Medical Center posted on the topic | LinkedIn — Sep 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Aurora
Aurora Mental Health & Recovery (AMHR) is a large nonprofit community mental health and addiction services provider based in Aurora, Colorado, founded in 1975. It operates 25 U.S. offices and offers a broad range of behavioral health services to individuals across the community. Key points: - Services: Comprehensive mental health care and addiction recovery support (state-of-the-art care, outcomes-focused). AMHR is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC) grantee. - Organization: Nonprofit, private ownership, employs about 383 staff, with recent growth. Headquarters in Aurora, CO, and a presence in Canada. - Reach: Serves diverse communities "to anyone and everyone in need," emphasizing inclusion, diversity, and community commitment. - Contact and access: Main contact number 303-617-2300; main website auroramhr.org. Multiple offices across Aurora (25 locations listed). - Background: Active since 1975 with a wide geographic reach in the United States; part of broader mental health and healthcare sectors. If you’re seeking specific behavioral health services (e.g., therapy, medication management, crisis support, substance use treatment) at AMHR, visit their website or call the main number to find the nearest office and program details.
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