Mental Health - Genesee County, New York
Behavioral Health • Batavia, NY
About
Genesee County Mental Health, based in Batavia, NY, is part of Genesee County Government. The department provides clinical mental health services and related support across the county, with leadership including Lynda Battaglia (Director of Mental Health & Community Services) and Peter Mittiga (Deputy Director of Community Mental Health Services). The county’s online presence is at geneseeny.gov, and multiple county offices (including the Mental Health Department) operate from Batavia addresses. Recent updates highlight ongoing hiring for Mental Health Clinical Therapist and Social Worker positions (Help Program, no civil service exam required) and recognition of Compliance Champions within the department. If you’re seeking mental health services or employment opportunities in Genesee County, start at the Genesee County government site or contact the Mental Health Department directly through the listed Batavia offices.
Clinic Type
Behavioral Health
Address
5130 East Main Street Road, Suite 2, Batavia, New York 14020
Phone
(585) 344-1421
kevin.andrews@co.genesee.ny.us
Opening Hours
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Emergency Care
Care and Crisis Help Line
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
Agency Hours:
Monday through Friday | 8:00 a.m. to 5:00 p.m.
Walk-In Hours:
Monday through Friday | 9:00am-3:00pm (seen in order of arrival)
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz: 1-2 stars out of 5 based on individual reviews (multiple anecdotal reviews)
- Indeed: 4.4 out of 5 (employee focused) (7 reviews)
Patients praise
- individual therapists/counselors reported as helpful by some clients
- broad range of clinical services including trauma-informed care
- availability of flexible care options like telehealth and peer support services
- generally positive internal consumer survey results from the broader Genesee Health System
Common complaints
- difficulty with staff turnover and consistency in providers
- challenges in obtaining and maintaining medication management
- reports of negative experiences with nursing staff
- long wait times and phone communication issues
"my current counselor is amazing but it took several counselors to get one that stuck. the staff don't want to work here and leave as soon as they can."
— LocalityBiz patient review"Getting your medication is consistently an issue. The vast majority of the staff are uncaring and highly incompetent."
— LocalityBiz patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- GO Health introduces CredibleMind to assist with ‘overall well-being’ | The Batavian — Jan 12, 2026
- Batavia connects with countywide resources to help students' mental health, behavioral needs | The Batavian — Jan 30, 2026
- GO Health announces new online tool for mental health | Orleans Hub — Jan 12, 2026
- Share, connect and support at 2nd annual Community Mental Health Awareness event | The Batavian — Apr 30, 2026
- Sheriff's Office, Mental Health host crisis intervention training | The Batavian — Feb 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Batavia
Oak Orchard Health Center is a nonprofit primary care network offering medical, dental, vision, and behavioral health services. It operates 8 offices in New York, including locations in Brockport (HQ), Lyndonville, Hornell, Warsaw, Albion, and Brockport, with a focus on holistic, community partnerships and accessible care such as transportation support. The center serves families and farm workers and emphasizes growth and transformation in patient-centered care. For Batavia specifically, Oak Orchard Health does not list a Batavia office among its 8 locations; closest listed offices are in surrounding towns in western New York. If you’re seeking care in Batavia, you may want to contact Oak Orchard Health directly to confirm any new or satellite services or nearest alternatives.
Comparing your options?
See other behavioral health clinics in Batavia, or search the full directory by insurance, ratings, and more.