Oak Orchard Health in Batavia
Behavioral Health • Batavia, NY • Since 1973
About
Oak Orchard Health Center is a nonprofit primary care network offering medical, dental, vision, and behavioral health services. It operates 8 offices in New York, including locations in Brockport (HQ), Lyndonville, Hornell, Warsaw, Albion, and Brockport, with a focus on holistic, community partnerships and accessible care such as transportation support. The center serves families and farm workers and emphasizes growth and transformation in patient-centered care. For Batavia specifically, Oak Orchard Health does not list a Batavia office among its 8 locations; closest listed offices are in surrounding towns in western New York. If you’re seeking care in Batavia, you may want to contact Oak Orchard Health directly to confirm any new or satellite services or nearest alternatives.
Clinic Type
Behavioral Health
Address
Batavia Health Center, 100 N. Lyons Ave, Batavia, NY 14020
Phone
(585) 599-6446
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Opening Hours
Monday: 8:00 AM – 5:00 PM; Tuesday: 7:45 AM – 5:00 PM; Wednesday: 7:45 AM – 5:00 PM; Thursday: 8:00 AM – 6:00 PM; Friday: 8:00 AM – 4:30 PM; Weekend hours: Saturdays 8:00 AM – 12:00 PM at Genesee County locations (Alexander, Batavia or Pembroke) – call to confirm location
Emergency Care
AFTER HOURS: Tel: (585) 258-3386
Services Offered
Team
Insurance & Payment
Sliding Fee Program, Paying for your health care information available via link
Languages Spoken
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- BirdEye (Google reviews): 2.4 out of 5 stars (32 reviews)
Patients praise
- Some staff members described as kind or attentive (e.g., specific nurse or long-time provider)
- Clinic environment described as clean by some patients
Common complaints
- Rude or unprofessional staff/receptionists
- Excessive wait times for appointments and while in the clinic
- Difficulty getting through on the phone or receiving return calls
- Inadequate follow-up care and communication regarding test results/medications
- Concerns over patient privacy and safety
- Frustration with mandatory self-check-in kiosks
"Rude..just plain rude. The man receptionist RUDE!. If my insurance would let me go elsewhere I would."
— LocalityBiz Review"4 times I have had to leave a appointment because they leave you in a room or in a parking lot for a sick visit and you will wait about 2 hours before you're late for your own job."
— BirdEye/Google Review"I left feeling disregarded, not listened to, brushed off or rushed out. And their overseeing physician entering the room for 15 seconds to state they’re “stopping in for insurance purposes” always left me feeling unsettled."
— LocalityBiz Review (Batavia Primary Care)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Government officials visit Oak Orchard Health – Westside News — Aug 17, 2025
- A warm idea for Cold Night Cafe needs overnight space | The Batavian — Sep 17, 2025
- GENESEE COUNTY/ Cold Night Cafe will be available to those looking to get out of the cold beginning this Friday – Video News Service — Feb 18, 2026
- Celebrating 60 years of Community Health Centers – Westside News — Aug 10, 2025
- Community Health Centers, now in 60th year, serve 32 million people nationally | Orleans Hub — Aug 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Batavia
Genesee County Mental Health, based in Batavia, NY, is part of Genesee County Government. The department provides clinical mental health services and related support across the county, with leadership including Lynda Battaglia (Director of Mental Health & Community Services) and Peter Mittiga (Deputy Director of Community Mental Health Services). The county’s online presence is at geneseeny.gov, and multiple county offices (including the Mental Health Department) operate from Batavia addresses. Recent updates highlight ongoing hiring for Mental Health Clinical Therapist and Social Worker positions (Help Program, no civil service exam required) and recognition of Compliance Champions within the department. If you’re seeking mental health services or employment opportunities in Genesee County, start at the Genesee County government site or contact the Mental Health Department directly through the listed Batavia offices.
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