Bend East Family Care Clinic - St. Charles Health System
Primary Care • Bend, OR • Since 1918
About
Summary: Bend East Family Care Clinic is part of St. Charles Health System (SCHS), a private, non-profit four-hospital network based in Bend, Oregon. SCHS operates St. Charles medical centers in Bend, Redmond, Madras, and Prineville and is the region’s largest employer with over 3,000 staff. The Bend East facility is one of SCHS’s Bend locations, contributing to SCHS’s multi-site healthcare network in Central Oregon. If you’re looking for specific services, hours, or appointment options at Bend East Family Care Clinic, please indicate the exact need (primary care, urgent care, or specialty services) for a targeted answer.
Clinic Type
Primary Care
Address
2600 Northeast Neff Road Bend, OR 97701
Phone
(541) 706-4800
financialassistance@stcharleshealthcare.org
Opening Hours
Monday: 7:00am - 5:00pm; Tuesday: 8:00am - 5:00pm; Wednesday: 7:00am - 5:00pm; Thursday: 7:00am - 5:00pm; Friday: 7:00am - 5:00pm
Services Offered
Team
Insurance & Payment
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Please note: This is a cashless clinic. Credit card, debit card, personal check, cashier check and money orders are accepted.
Cashless clinic — credit card, debit card, personal check, cashier check, money orders, Cash, Credit card
Languages Spoken
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FAQs
What services are offered at Bend East Family Care Clinic?
Range includes routine and preventive care, acute visits, vaccines, pediatrics, women's health, chronic disease management, minor surgery, behavioral health, sports medicine, dermatology, OB/GYN/prenatal care, and visiting specialists (orthopedics, cardiology, podiatry, endocrinology, neurology).
What services are provided at Bend East Family Care Clinic?
Routine and preventive care for all ages; Acute and sick visits; Adult and child vaccines; Pediatrics (accepting new patients); Medicare wellness exam; Chronic disease management; General women's health care including contraception; Minor surgical services; Behavioral health care; Sports medicine; Basic dermatology including skin cancer screening and biopsy/removal of concerning skin lesions; OB/GYN and prenatal care; Visiting physicians provide services including orthopedic, cardiology, podiatry, endocrinology and neurology care.
Is the clinic cashless?
Yes, this is a cashless clinic. Credit card, debit card, personal check, cashier check and money orders are accepted.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vitals (practice listing): 4.1 (Be first to leave a review)
- MapQuest (Yelp embed) / St. Charles Family Care: 4.0 (8 reviews)
- Oregon Health Care Quality Corporation (clinic scores): Quality/cost composite scores (e.g., Adult cost & quality composite = 100.0% clinic score) (Not a public review count; performance metrics for measurement period 2020)
Patients praise
- Clinic provides family medical care services (location description)
- Some patient-facing feedback indicates positive experiences such as cleanliness, self check-in, and friendly/professional staff (Yelp excerpt via MapQuest)
- Quality indicators reported by Oregon Health Care Quality Corporation include generally strong clinic scores for several measures (e.g., Chronic Conditions, Adult Quality/Cost composites)
Common complaints
- Patient complaints/concerns are addressed through St. Charles’s formal patient complaints pathway (implying issues occur; no specific Bend East complaints in provided snippet)
- Some Yelp excerpts include negative experiences such as being hung up on after being on hold and concerns about “terrible care” for a family member
- Broader St. Charles staffing complaints have been reported in the community (safe staffing complaints filed; some found valid)
- Separate news reports allege financial assistance/collections process problems and alleged negligence involving care delays (not limited to Bend East family care)
"“I wish I could give this place zero stars. I called today and waited for 20 minutes on hold only to be hung up on.”"
— Yelp excerpt via MapQuest for St. Charles Family Care (Bend)"“Had my first visit today, the facility is clean and quiet. There's plenty of parking and I loved the self checkin option. All the staff was very friendly and professional.”"
— Yelp excerpt via MapQuest for St. Charles Family Care (Bend)"“If you have experienced an issue and have concerns, we encourage you to first discuss the problem with the caregivers involved in your care…”"
— St. Charles Health System patient complaints pageSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Karen Oppenheimer, MD, Internist | Bend, OR | WebMD — Oct 14, 2025
- Elizabeth Lutzi — Jan 12, 2026
- St. Charles Reaches Agreement to Remain In-Network with PacificSource - The Source - Bend, Oregon — Nov 14, 2025
- St. Charles Restructures to Support Ongoing Growth - The Source - Bend, Oregon — Jun 23, 2026
- St. Charles Expands Cardiology Services to Meet Growing Demand - The Source - Bend, Oregon — Feb 6, 2026
Information sourced from the clinic's website as of July 11, 2026.
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