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About

High Lakes Health Care (Praxis Health, PC) is a private, independent primary care and family health practice based in Bend, Oregon, with 4 offices in Bend. It offers primary care, gynecology, urgent care, and behavioral health services to families in Bend, Redmond, and Sisters. Key details: - Location: Bend, OR (headquartered); four Bend-area offices - Services: primary care, gynecology, urgent care, behavioral health - Industry: Hospitals and Health Care - Revenue: $5–$25 million; small staff (about 5 employees) - Contact: 541-278-8375 or 541-389-7741; careers@highlakeshealthcare.com - Website: highlakeshealthcare.com - Notes: Also referenced as High Lakes Health Care, alias Praxis Health, PC; online presence includes modest traffic and a mixed employer review rating (2.4/5).

Clinic Type

Primary Care

Address

1140 SW Simpson Ave. #110 Suite 110 Bend, Oregon 97702; 2175 NW Shevlin Park Road Bend, Oregon 97703; 2195 NW Shevlin Park Road Bend, Oregon 97703; 929 SW Simpson Suite 300 Bend, Oregon 97702; 645 NW 4th St. Redmond, Oregon 97756; 354 W. Adams Ave. Sisters, Oregon 97759

Phone

1 (541) 389-7741

Email

PFAC@gopxh.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Gynecology
  • Urgent Care
  • Behavioral Health
  • Women’s Health
  • Internal Medicine
  • Cardiology

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: Approximately 2.3 out of 5 stars (based on Yelp data) (126 reviews on Yelp)
  • Birdeye/Google: 1.4 out of 5 stars (36 reviews (for associated Praxis Medical Group/clinic))

Patients praise

  • some patients report positive experiences with specific doctors and PAs (e.g., Dr. Day, PA Sara Kent)
  • instances of attentive and compassionate care reported by some patients

Common complaints

  • rude and unprofessional front desk/reception staff
  • long wait times to reach the clinic via phone
  • frustrations with billing practices and mandatory 'getting to know you' visits
  • difficulties with prescription refills and continuity of care after provider changes
  • perceived lack of listening or empathy from some providers
  • overall perception of prioritizing profit over patient care

"The front desk people are the absolute worst, they have no idea how to do their jobs, extremely rude and unprofessional... I'd give them -5 stars if I could."

Yelp review

"I left the clinic in tears today quickly called around to find a new primary care doctor elsewhere."

Unilocal review

"Many users praise the excellent communication skills of their providers, particularly Dr. Day and PA Sara Kent, highlighting their attentive care and ability to create comfortable environments for patients."

Wheree review summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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