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About

Frontier Health is a nonprofit mental health and substance-use treatment provider based in Gray, Tennessee, serving Northeast Tennessee and Southwest Virginia. It offers crisis response, mental health and addiction services, co-occurring disorders support, developmental/intellectual disability services, and vocational/recovery programs across 64 sites. Key facts: - Serves adults, children, and youth; 4 regional offices including Gray (HQ) and other Tennessee locations - Crisis Stabilization Unit provides 24/7 help and outreach to hospitals, schools, and other partners - FY 2014-15 highlights: ~1,005 employees, 1.74 million miles traveled to serve a 12,000-square-mile area; served 48,862 individuals - Revenue approx. $19.5M; 501(c)(3) nonprofit - Contact: fhinfo@frontierhealth.org; 1-423-467-3600 Notes: Frontier Health is not specifically Bristol-branded in the provided details, but it operates in the broader Northeast Tennessee region with crisis and behavioral health services that may align with Bristol-area needs. For Bristol-specific services, verify local office presence (addresses listed include Gray and Kingsport locations; check if there is a Bristol contact or satellite).

Clinic Type

Behavioral Health

Address

1145 Volunteer Parkway Bristol, TN 37620

Phone

4239289062

Email

fhinfo@frontierhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Outpatient mental health
  • substance abuse
  • co-occurring programs
  • case management services (home/community-based services)
  • bridging the gap/Older Adults project
  • adolescent drug & alcohol recovery program
  • individual & group counseling
  • family counseling
  • peer pressure communication skills
  • Children First program (court-mandated for divorcing parents)
  • Preliminary Mediation Education

Team

  • Frontier Health Bristol Behavioral Health Services — Facility location

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.9/5 (55 reviews)
  • Rehab.com: 2.59/5 (52 reviews (Rehab.com))

Patients praise

  • some patients report competent and friendly staff
  • some patients report positive impacts on their mental health from therapy sessions

Common complaints

  • reports of unprofessional or rude staff behavior
  • difficulty accessing or scheduling services
  • feelings of being treated as a number or feeling unheard
  • reports of impersonal or dismissive care

"I felt like a number, a chart—not a human being dealing with real pain. ... From the front desk to the mental health professionals, I was consistently met with they were ALL curt, unkind, and unhelpful ."

LocalityBiz user review

"Some people who’ve been treated there say their therapists have made a big difference to their mental health and that the staff are friendly and competent."

Rehabs.org listing summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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