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About

Wheeler Health is a Connecticut nonprofit community health center offering integrated primary and behavioral health care for all ages, plus a broad range of specialty services. Key details relevant to Bristol, CT: - Services: Comprehensive primary care, behavioral health, education and recovery programs; additional specialty services and preventive care. - Locations: Outpatient presence across Connecticut, including Bristol-related services at Wheeler Health’s Plainville-based locations; headquarters in Plainville, CT. - Reach: Serves more than 30,000 individuals annually in Connecticut with a network of community-based programs. - Mission: Focused on accessible, innovative care that supports health, recovery, and growth across life stages. Note: The Bristol reference in your query aligns with Wheeler Health’s Bristol-area patient and staff communications and Plainville-based family health services that serve Bristol communities through their broader Connecticut network. If you’re specifically seeking a Bristol-based Wheeler Health family health center, the organization’s Bristol-related outreach is tied to its Plainville family health centers and Northwest Village School involvement in Plainville, CT.

Clinic Type

Behavioral Health

Address

Family Health & Wellness Centers, Bristol, CT (Wheeler Health)

Phone

8607933500

Email

kkinch@wheelerhealth.org

Opening Hours

Monday to Thursday 8:00AM–8:00PM; Friday 8:00AM–6:00PM

Telehealth

https://www.wheelerhealth.org/patients/telehealth

Services Offered

  • Medical care
  • Behavioral health
  • Addiction treatment
  • Chiropractic care
  • Nutrition services
  • Telehealth
  • School-based health centers
  • Womens Reach program

Insurance & Payment

  • Medicaid
  • Medicare
  • commercial health insurance

Medicaid, Medicare, and commercial health insurance welcome. No patient will be denied health care services due to inability to pay.

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Recovered.org: 5/5 (Trustscore)
  • Birdeye: not specified (55 reviews)
  • LocalityBiz: 1/5 stars (multiple reviews)

Patients praise

  • Helpful and attentive medical providers (specifically noted for primary care)
  • Welcoming environment for certain services
  • Gratitude for care received by some patients

Common complaints

  • Rudeness and unprofessional behavior by staff, particularly receptionists
  • Difficulty and frustration with phone communication
  • Issues with appointment policies and accessibility
  • Negative experiences with prescription refill processes

"I'm grateful for my doctors there!! I don't know where I would be right now without them!! Very understanding, very compatible and helpful and I feel good ..."

— Wheeler Health website

"Had an absolutely great experience with my daughter. Staff is very nice caring and welcoming."

— Rehab.com

"The staff is VERY VERY rude. They are unhelpful on the phone and even in person. They are NOT friendly towards patients!! I DONT RECCOMEND!!!"

— LocalityBiz

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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