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Ear, Nose, and Throat Center/Otolaryngology

Otolaryngology (ENT) • Buffalo, NY

About

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Clinic Type

Otolaryngology (ENT)

Address

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Phone

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Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Website

https://www.buffalogeneral.org/care/Ear-Nose-and-Throat-Center-Otolaryngology

Services Offered

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Insurance & Payment

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Languages Spoken

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What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Dr. Raymond V. Paolini Jr.): 4.4/5 (93)
WebMD (Dr. Ernesto Diaz-Ordaz): 4.5/5 (4)
Healthgrades (Dr. Edward Niemiec): 4.8/5 (4)
Healthgrades (Dr. Robin Miller): 4.5/5 (12)

Patients praise

Highly skilled, knowledgeable, and effective physicians who successfully diagnose and treat conditions
Caring, compassionate, and attentive bedside manner reported by many patients for specific doctors
Prompt and concise communication when resolving medical questions for some patients
Thorough examination processes and clear explanations of medical conditions and treatments

Common complaints

Long wait times and difficulty scheduling appointments
Reports of rude, unprofessional, or dismissive staff and office communication issues
Bedside manner concerns, including doctors perceived as confrontational, flippant, or uncompassionate
Billing disputes and lack of clarity regarding procedures
Inconvenient office policies or lack of information about office location changes

"Dr. R. Paolini and his clinical + office staff have saved my life, literally and figuratively... I couldnt be happier with the level of care and quality of care at this location."

— Patient review of Dr. Raymond V. Paolini Jr.

"He is the cruelest doctor EVER... he was being sarcastic by repeatedly saying P-E-R-M-A-N-E-N-T-L-Y several times while I continue to cry."

— Patient review of Dr. Ernesto Diaz-Ordaz

"My mother was rushed to the hospital... Dr Campione was called in, he was extremely rude towards myself, by brother and my mother. He seemed very rushed... horrible bed side manor!"

— Patient review of Dr. Peter A. Campione

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

BUFFALO OTOLARYNGOLOGY GROUP PC - Ear Nose & Throat — Jun 24, 2026
| Ear, Nose and Throat Specialists | Amherst ENT — Jan 20, 2026
Troy Woodard, MD - ECMC Hospital | Buffalo, NY — Dec 13, 2025
Woodard named chair of otolaryngology - UBNow: News and views for UB faculty and staff - University at Buffalo — Dec 1, 2025

Information sourced from the clinic's website as of July 11, 2026.

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