Home - Primary Care of Western New York, LLP
Primary Care • Buffalo, NY • three locations
About
Primary Care of Western New York, LLP (Primary Care of WNY) is a leading family medicine group headquartered in Williamsville, NY, with six offices across Western New York. The practice emphasizes team-based care for all ages, from infancy through adulthood, and aims to build lifelong patient relationships. Key details: - Industry: Hospitals and Health Care; Privately held; active - Services: Primary care for the entire family; multiple locations for convenient access - Workforce: 29 employees; leadership includes COO Dawn Eitapence and Clinical Director Amy Massimi - Locations: 6 offices in NY (incl. Williamsville, Kenmore, Lancaster, Wheatfield, and Wheatfield suburb) - Contact: Main phone 716-839-8000; website primarycarewny.com - Notable: One of the largest family doctor groups in Western New York; focus on comprehensive, continuous care and patient education
Clinic Type
Primary Care
Address
30 N Union Rd, Williamsville, New York 14221, US
Phone
716-839-8000
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Opening Hours
3 Convenient Locations & Clinic Hours
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Need a new Primary Care Doctor?
Call Now 716-839-8000 and receive Top Quality Healthcare for you and your Family
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.3 stars (281 reviews)
- Yelp (Kenmore location): 2.4 stars (32 reviews)
- Apple Maps: 1.7 stars (81 reviews)
Patients praise
- Some patients report positive experiences with individual providers, noting them as professional and empathetic
- Some office locations described as modern, clean, and professional
Common complaints
- Difficulty reaching the office via telephone, including long hold times
- Poor customer service and unresponsiveness to patient needs
- Issues with billing, appointment cancellations, and medical record management
- Concerns regarding bedside manner and perceived lack of care for patients
- Staff turnover and frustration with office management
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD (Patient Review)"I was going here for over six years. This is the worst doctors office ever.!!!! They have tons of doctors but won’t let you switch doctors if you decide you want to see someone else, they are nasty to you when you ask and would rather have you go without care at all"
— LocalityBiz (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Grace Hennigan, PA-C - Primary Care of Western New York, LLP — Oct 7, 2025
- Isabella Menza, PA-C - Primary Care of Western New York, LLP — Apr 3, 2026
- Buffalo Spree's list of Top Doctors in WNY 2026 — Jan 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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