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About

Kaleida Health is a nonprofit, regional healthcare network and the largest provider in Western New York. Key details: - Founded: 1998; Headquartered in Buffalo, NY. - Scope: Manages five hospitals in the Buffalo–Niagara Falls metro area; operates across four offices in Buffalo. - Size: About 2,267 employees; annual revenue around $1.8 billion. - Type and status: Not-for-profit organization (NGO/NFP) with active status. - Contact/locations: HQ at 726 Exchange St., Suite 220, Buffalo, NY 14210; additional offices at 100 High St (Buffalo) and other Buffalo addresses. - Additional context: Formerly known as Millard Fillmore Health System; part of a broader healthcare network in Western New York.

Clinic Type

Primary Care

Address

726 Exchange St., Suite 220, Buffalo, NY 14210, US

Phone

7168818260

Email

mmattison@kaleidahealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.5 out of 5 stars (297 reviews)
  • Birdeye (Aggregate): 3.8 out of 5 stars (554 reviews)
  • Momentary Labs (CMS HCAHPS data): 2 out of 5 stars (3,116 completed patient surveys)

Patients praise

  • Some patients report positive outcomes regarding specific medical treatments (e.g., blood clot prevention)
  • Majority of patients (approx. 67-86%) willing to recommend the facility according to some data sources
  • Ranked as a regional hospital in Buffalo for certain facilities

Common complaints

  • Long wait times and delays in care or discharge
  • Staff perceived as rude, unprofessional, or uncaring
  • Poor communication from medical staff and administration
  • Issues with facility cleanliness and noise levels
  • Difficulties with billing, administrative processes, or corporate responsiveness

"She has gone without meals because they forget about her... Definitely would not recommend this place!"

Yelp Review

"It's been over 6 hours since I've had a pain shot. This is cruel! They want to give Tylenol for this enormous pain. Go elsewhere for your medical care."

Yelp Review

"The secretary was rude to me and would not give me the price, and kept trying to dismiss my question."

Birdeye Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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