Great River Health
Family Medicine • Burlington, IA • Since 1895
About
Great River Health is a nonprofit regional health system based in West Burlington, Iowa, serving southeast Iowa, west-central Illinois, and northeast Missouri. It operates Southeast Iowa Regional Medical Center (SIRMC) campuses in West Burlington and Fort Madison, as well as Henry County Health Center in Mount Pleasant, plus 30+ clinics offering primary, specialty, urgent, and convenient care. Key details relevant to Family Medicine—Southeast Iowa Regional Medical Center: - System includes SIRMC West Burlington and SIRMC Fort Madison, with related acute, rehabilitative, skilled, and long-term care services. - Family Medicine providers are part of the network, alongside a broad range of specialties (cardiology, surgery, pediatrics, orthopedics, obstetrics/gynecology, mental health, etc.). - Multiple clinics and offices across the region support primary care and family medicine needs. - Main headquarters: 1221 South Gear Avenue, West Burlington, IA 52655.
Clinic Type
Family Medicine
Address
1201 W. Agency Rd. West Burlington, IA 52655
Phone
319-754-4242
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Opening Hours
Monday–Friday 8:00 a.m. – 5:00 p.m.
Emergency Care
Emergency care available at this location
Services Offered
Technology & Equipment
Insurance & Payment
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Patient portal, Self-check-in, Automated reminder system
Languages Spoken
Current Offers
New patient welcome — null
FAQs
Now accepting new patients.
Now accepting new patients. Patients can call 319-754-4242 to schedule an appointment or use the patient portal.
Hours
Monday: 8:00 a.m. - 5:00 p.m. Tuesday: 8:00 a.m. - 5:00 p.m. Wednesday: 8:00 a.m. - 5:00 p.m. Thursday: 8:00 a.m. - 5:00 p.m. Friday: 8:00 a.m. - 5:00 p.m.
What services are provided?
Our Family Practice Providers are equipped to take care of the total patient from pediatric to geriatric, including preventative care, diagnosis and treatment of illnesses, management of chronic conditions, women’s and men’s health services, acute and chronic illnesses, geriatrics, injuries, minor surgery, pediatrics, and coordination of referrals with specialists. Also screening EKGs, laboratory, and diagnostic imaging (X-rays and DEXA Scan).
Social Media
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What Patients Say
Overall sentiment across review platforms: mixed
- US News Health: Ratings vary significantly by individual doctor (e.g., from 2/5 to 5/5) (Varies; some individual profiles have over 100 reviews)
- HospitalStats.org (Overall Hospital Rating): Average (N/A)
Patients praise
- Providers described as excellent, caring, and thorough listeners
- Staff noted for being professional, accommodating, and friendly
- Positive patient experiences with individual doctors and nurse practitioners
- Practitioners taking time to explain diagnoses and treatment options clearly
Common complaints
- Poor customer service from phone operators and schedulers
- Issues with communication, including staff appearing rude or lacking empathy
- Long wait times and difficulties scheduling appointments
- Reports of medical administrative errors (e.g., lab test management, discharge procedures)
- Concerns about inconsistent staff professionalism
"Suzanne and Dr Murphy are exceptional. Friendly, accommodating, professional. They took their time with me and didn’t rush through the questions I had. You can tell they care and want to help you."
— LocalityBiz user review"The phone operator/scheduler was completely rude. They need some phone training. Called family practice directly."
— LocalityBiz user review"Dr. Peters treated me courteously. He is an excellent listener. He explained his diagnosis with clarity and gave me several options for treatment. He was very genuine and sincere."
— rater8 review (Mar-2026)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Samantha Pape, DNP, FNP‑C | Family Medicine | Great River Health — Sep 2, 2025
- Dawn Weir, FNP-C - Great River Health — Jul 15, 2025
- SIRMC welcomes new provider | Daily Democrat, Fort Madison, Iowa | mississippivalleypublishing.com — Jul 15, 2025
- Kimberly Hinson - Nurse Practitioner in West Burlington, IA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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