University of Vermont Health
Family Medicine • Burlington, VT
About
Primary Care at University of Vermont Health (UVM Health) in Burlington - Organization: UVM Health – University of Vermont Medical Center (nonprofit health system) - Location: Burlington, Vermont (HQ at 111 Colchester Ave, Burlington, VT 05401) - Scope: Tertiary academic care network serving over 1 million people in Vermont and northern New York; primary care is integrated within the broader UVM Health system - Contact/Access: Main UVM Health patient resources and information are available through uvmhealth.org. Multiple listed phone lines for patient services and appointments - Quick facts: Part of UVM Health/UVM Medical Center, a regional leader in specialized and academic medical care; headquartered in Burlington with a presence in Canada; 2,664 employees; annual revenue ~$3.4B If you’re seeking specific primary care providers or clinics within Burlington, UVM Health’s site or the “Find a Doctor”/clinic locator on uvmhealth.org will direkt you to primary care physicians, family medicine, internal medicine, and pediatrics affiliated with UVM Medical Center.
Clinic Type
Family Medicine
Address
111 Colchester Avenue, Burlington, VT 05401, US
Phone
%2B18028471470
lricher@portermedical.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.2 out of 5 stars (6 reviews)
- U.S. News & World Report: 4 out of 5 (Patient Experience Score)
Patients praise
- Some patients report positive, long-term relationships with providers who listen well
- Praise for individual staff members who provide excellent administrative or customer service support
- General hospital metrics indicate a majority of patients are willing to recommend the facility
Common complaints
- Reports of unprofessional or condescending behavior from some reception and clinical staff
- Complaints regarding difficulties with administrative processes, including billing and appointment scheduling
- Occasional reports of feeling rushed during appointments or concerns about lack of thoroughness in evaluations
"Becky from the UVM Health Network Call Center is AMAZING. She went so above and beyond and helped me resolve a payment issue that had been pending for months."
— Birdeye review"Doctors and nurses are fine, its some of the reception staff I'm tired of. (Not all of them,) but they have a few there where every time they're in a mood for whatever reason get condescending, rude, and aggressive to patients and I don't appreciate it."
— LocalityBiz review"I've been a patient there for over a decade and I think it's a great practice. My provider is wonderful and I feel like she really listens to me..."
— Reddit postSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UVM Health is downsizing. Here’s what those cuts mean for services. - VTDigger — Jun 18, 2026
- To reduce wait times, UVM Health is demanding its docs see more patients | Vermont Public — Jun 29, 2026
- UVM Health must cut expenses by $300 million in three years, independent liaison finds - VTDigger — May 8, 2026
- Dr. Robert A. Luebbers, MD - Family Medicine Doctor in Burlington, VT — May 14, 2026
- University of Vermont Health Welcomes 33 New Health Care Providers | The Peru Gazette — Nov 6, 2025
Information sourced from the clinic's website as of July 11, 2026.
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