Surgery - Calais Community Hospital
General Surgery • Calais, ME
About
Calais Community Hospital offers surgical and specialty services as part of its acute care and swing bed program. The hospital is a 25-bed critical access facility with a 24-hour physician-staffed emergency department, located in Calais, Maine. It provides a range of services, including orthopedics and rehabilitation, with support from departments such as radiology, laboratory, and nursing services. The facility operates as a public hospital in the Hospitals and Health Care sector and serves the local community with surgical and related health services.
Clinic Type
General Surgery
Address
24 Hospital Ln, Calais, Maine 04619, US
Phone
+12074547521
molly.fletcher@calaishospital.org
Opening Hours
Operative hours 7:30am to 3:30pm Tue-Fri
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 2.6 out of 5 stars (7 reviews on Vivian Health)
- Birdeye: 3 out of 5 stars (2 reviews on Birdeye)
- Healthgrades: 68% recommendation rate
Patients praise
- Some patients report kind, professional, and thorough care for specific conditions
- Cleanliness of facilities mentioned in some positive reviews
- Historical patient satisfaction ratings around 81% for recommendation rates
Common complaints
- High staff turnover and exodus of medical providers
- Concerns over management interference in clinical decisions
- Reports of long wait times in the Emergency Room
- Negative experiences regarding staff behavior and professionalism
- Reports of inconsistent care for patients with complex needs
"I just moved to the area and was nervous to have to go here because of the low stars but it was honestly as great of an experience that an ER trip could be. It was clean, everyone was kind, professional, and thorough..."
— Birdeye review"Difficulty getting appropriate orders for patient being held for transfer or admission. The hospital is two hours from a higher level of care, so very sick patients may stay much longer than your comfort level."
— Vivian Health review"But right now, with the vast amount of turnover that has happened, the community is losing confidence in the quality of care. That’s a hard, hard thing to turn around. It can take years."
— Bangor Daily NewsSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- First Smart Knee Implant in Maine Performed at Calais Community Hospital – Calais Community Hospital — Jul 28, 2025
- Washington County Hospital’s CCMAIT Program Proves to be a Huge Success – Down East Community Hospital — Oct 28, 2025
- Changement aux urgences de l’hôpital de Calais : moins d’attente et une meilleure prise en charge - Nord Littoral — Feb 3, 2026
- Psychiatrie : un nouvel espace d'apaisement pour les patients - CENTRE HOSPITALIER Dr Jean Eric TECHER Calais — Nov 25, 2025
- L'hôpital de Calais ambassadeur du don d'organes - CENTRE HOSPITALIER Dr Jean Eric TECHER Calais — Dec 12, 2025
Information sourced from the clinic's website as of July 11, 2026.
More general surgery clinics in Calais
MaineGeneral Health is a nonprofit health system based in Augusta, Maine, serving the greater Kennebec Valley. It is one of Maine’s largest health care systems, employing about 5,000 people in Central Maine. The organization strives to enhance community health daily, aiming to be the leading community health system in Maine with a focus on clinical excellence, patient satisfaction, financial stability, and public health impact. Key services highlighted include orthopedics, cancer care, women’s health, primary care, and general medical services. The headquarters is at 35 Medical Center Parkway, Augusta, ME 04330, with a presence in the region and a professional leadership team across medical, facilities, rehab, reimbursement, and population health. If you’re seeking surgical services in Calais, Maine, MaineGeneral Health is the major regional system, though Calais-specific facilities aren’t listed in the provided highlights.
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