Surgery | Maine - MaineGeneral Health
General Surgery • Calais, ME
About
MaineGeneral Health is a nonprofit health system based in Augusta, Maine, serving the greater Kennebec Valley. It is one of Maine’s largest health care systems, employing about 5,000 people in Central Maine. The organization strives to enhance community health daily, aiming to be the leading community health system in Maine with a focus on clinical excellence, patient satisfaction, financial stability, and public health impact. Key services highlighted include orthopedics, cancer care, women’s health, primary care, and general medical services. The headquarters is at 35 Medical Center Parkway, Augusta, ME 04330, with a presence in the region and a professional leadership team across medical, facilities, rehab, reimbursement, and population health. If you’re seeking surgical services in Calais, Maine, MaineGeneral Health is the major regional system, though Calais-specific facilities aren’t listed in the provided highlights.
Clinic Type
General Surgery (multi-location group)
Address
Alfond Center for Health, 305 North Belfast Avenue, Augusta, ME 04330; Thayer Center for Health, 7 North Street, Waterville, ME 04901
Phone
Augusta: (207) 621-4680; Waterville: (207) 861-5150
smart@mainegeneral.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
How do I register for my surgery?
Your doctor will arrange your surgery date with the hospital. Once you know your date, call (207) 626-1583 or toll-free (800) 343-3400 to register. You may also register online.
When will I be contacted before surgery?
A nurse will call you between 1-4 p.m. the day before your surgery to tell you what time to report to the hospital and to give any special instructions.
What if I haven't heard from a nurse by 4 p.m. the day before my surgery?
Please call (207) 626-1462 (Augusta) or (207) 872-1000 (Waterville) to receive your scheduled surgery time.
What should I do if I become ill or need to postpone surgery?
Please call (207) 626-1000 or (207) 872-1000 as soon as possible.
What types of surgery are offered at MaineGeneral?
Bariatric, Ear, Nose and Throat, General Surgery, Mohs Micrographic Surgery for skin cancer, Obstetrics & Gynecologic Surgery, Ophthalmology, Orthopaedic Surgery, Plastic Surgery, Vascular Surgery.
Where is inpatient surgery performed?
Inpatient surgery is performed at the ACH (Alfond Center for Health) in Augusta.
Is same-day surgery available?
Yes, at both the ACH in Augusta and the Thayer Center for Health in Waterville.
Who can I contact for billing questions?
Call (207) 872-4680 or toll-free (877) 255-4680 for billing questions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Vivian Health: 2.6 out of 5 stars (based on 7 reviews) (7 reviews)
- Birdeye (Emergency Room): 3 out of 5 stars (based on 2 reviews) (2 reviews)
- Facebook: 74% recommend (65 reviews)
- Healthgrades: 81% recommend (based on Healthgrades patient experience survey) (Not explicitly stated total number of reviews)
Patients praise
- Many patients report positive interactions with specific providers and nursing staff
- Successful outcomes for specialized surgeries like joint replacements with effective post-operative support
- Positive feedback regarding cleanliness and professionalism in certain experiences
Common complaints
- Reports of substandard care and inconsistent staffing levels in the emergency department
- Difficulties with patient transfers to higher levels of care due to distance
- Some negative reviews regarding doctor turnover and lack of clarity in care plans
"It was clean, everyone was kind, professional, and thorough, and I was in and out quickly."
— Birdeye (Review of Emergency Department)"Difficulty getting appropriate orders for patient being held for transfer or admission. The hospital is two hours from a higher level of care."
— Vivian Health (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- First Smart Knee Implant in Maine Performed at Calais Community Hospital – Calais Community Hospital — Jul 28, 2025
- Rural Maine hospital first in state to offer smart knee replacement — Jul 31, 2025
- Parathyroid Surgery Now Offered at MaineHealth Waldo Hospital | MaineHealth — Feb 1, 2026
- Kirk Bernadino, MD | Alfond Center for Health | Augusta, Maine — Oct 8, 2025
- MaineGeneral Health — Nov 4, 2025
Information sourced from the clinic's website as of July 11, 2026.
More general surgery clinics in Calais
Calais Community Hospital offers surgical and specialty services as part of its acute care and swing bed program. The hospital is a 25-bed critical access facility with a 24-hour physician-staffed emergency department, located in Calais, Maine. It provides a range of services, including orthopedics and rehabilitation, with support from departments such as radiology, laboratory, and nursing services. The facility operates as a public hospital in the Hospitals and Health Care sector and serves the local community with surgical and related health services.
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