CHA Behavioral Health Urgent Care - Cambridge Health Alliance
Mental Health and Substance Use • Cambridge, MA • Since 1996
About
Summary: Cambridge Health Alliance (CHA) is a nonprofit, Harvard Teaching Hospital system serving Cambridge, Somerville, and Everett, MA. It offers comprehensive care including primary, specialty, and mental health/substance use services, with 24/7 emergency care at two campuses. CHA operates two acute-care hospitals and is affiliated with Harvard Medical School and Tufts School of Medicine. It emphasizes behavioral health as a core component of whole-person care and is actively recruiting for related roles. Main locations include 1493 Cambridge Street (HQ), 230 Highland Ave (Somerville), and 1493 Cambridge Street, Cambridge. For behavioral health specifically, CHA positions mental health and substance use treatment as integral to its care model and highlights services across therapy, group programs, and medication management. If you’re seeking CHA’s behavioral health urgent care options, CHA positions mental health services as accessible and integral to urgent and ongoing care within its broader behavioral health offerings.
Clinic Type
Mental Health and Substance Use
Address
1493 Cambridge Street, First floor, Cahill Building, Cambridge, MA 02139
Phone
833-222-2030
webmaster@challiance.org
Opening Hours
Open every day (M-F 8am-8pm, Sat/Sun 9am-5pm); in-person services hours listed above; phone support 24-hours
Telehealth
Available
Emergency Care
24/7 crisis services via CHA Access and Crisis Line; mobile crisis services; 24/7 phone line 833-222-2030
Services Offered
Insurance & Payment
Crisis services are covered by all health insurances; MassHealth for uninsured.
Insurance, MassHealth for uninsured, Self-pay where applicable
Languages Spoken
FAQs
What should I do if someone is in crisis?
Call the CHA Access and Crisis Line at 833-222-2030. A trained staff member will help you access behavioral health care. CHA provides 24/7 mobile crisis services in communities and at the Cambridge Behavioral Health Urgent Care Center.
What are the hours for the Cambridge Behavioral Health Urgent Care?
In-person hours: M-F 8:00 am–8:00 pm, Sat/Sun 9:00 am–5:00 pm; open daily except major holidays.
What is the address for the Behavioral Health Urgent Care at Cambridge Hospital?
1493 Cambridge Street, Cambridge, MA 02139, First floor, Cahill Building.
What is the contact number for patients in treatment?
Phone: 617-665-3458.
Is the Behavioral Health Urgent Care walk-in or appointment-based?
It is a walk-in service for people of all ages for assessments and treatment needs.
Are crisis services covered by insurance?
Yes, crisis services are covered by all health insurances; MassHealth is available for uninsured individuals.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp and other review aggregators (General CHA/Urgent Care): 1.9/5 (General CHA facility) to 3.0/5 (CHA Urgent Care) (80 (General) to 50+ (Urgent Care sites))
Patients praise
- Attentive care noted by some patients in initial visits
- Accessible walk-in service for mental health and substance use needs
- Coordinated crisis services and assessments provided on-site
Common complaints
- Reports of rude intake staff
- Dissatisfaction with the quality of psychiatric care provided
- Concerns regarding follow-up and long-term care accessibility
- Frustration with perceived lack of effective assistance for patients in crisis
"I went there with so much hope to re start my life... The woman who checked me in is just plain rude and wouldn't let me finish explaining why I was there... I'm currently waiting for an appointment with a social worker. I'm seriously hoping my time isn't wasted."
— LocalityBiz Patient Review"Urgent Care psychologist was very attentive my first visit. I can only give four stars because they do not have long term therapists who take my insurance."
— LocalityBiz Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Cambridge Health Alliance Hits 1M Visits and Expands Care — May 15, 2026
- Behavioral health urgent care centers available in Massachusetts. – NBC Boston — Jul 6, 2026
- How behavioral health urgent care clinics are helping people in Mass. – NBC Boston — Jul 6, 2026
- CHA’s High Reliability Organization Initiative Helps Propel Windsor Street Primary Care to Patient Experience Awards - Massachusetts Health Quality Partners — Apr 8, 2026
- Behavioral health urgent care centers are bridging the access gap in mental health – Riverside Community Care — Jul 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
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