Mental Health and Substance Use Urgent Care
Mental Health and Substance Use • Cambridge, MA • 1 (CHA Cambridge Hospital) locations
Clinic Type
Mental Health and Substance Use
Address
1493 Cambridge Street, Cambridge, MA 02139 (CHA Cambridge Hospital, 1st floor)
Phone
833-222-2030
support@cambridgepublichealth.zendesk.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is the Community Behavioral Health Center and where is it located?
The Community Behavioral Health Center is CHA Cambridge Hospital’s walk-in service for emotional, mental health, and substance use help, located on the 1st floor at 1493 Cambridge Street in Cambridge.
What services are available at the Community Behavioral Health Center?
The Center provides walk-in behavioral health services for people of all ages, including evaluations, medication, peer support, therapy, and referrals, with substance use supports available.
How can I get help right away?
Call the 24-Hour Access Line at 833-222-2030.
Where is the Community Behavioral Health Center located?
CHA Cambridge Hospital on the 1st floor, 1493 Cambridge Street, Cambridge, MA.
Do walk-ins require an appointment?
No appointment is needed; walk-ins are welcome.
Is there information about hours and further details?
Visit CHA website for hours and more information.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- LocalityBiz.com / online business listing sites: Generally low based on available online reviews (Small sample size of public reviews found)
Patients praise
- helpful intake staff
- attentive urgent care psychologists on initial visits
- convenient walk-in access for crisis evaluation
Common complaints
- rude intake staff
- dissatisfaction with quality of care or professional attention during visits
- difficulties with long-term therapy referrals or continuity of care
- reports of being required to stay against will
"Intake staff was great."
— Online user review"Urgent care psychologist was very attentive my first visit. I can only give four stars because they do not have long term therapists who take my insurance."
— Online user review"I'm here right now as advised by an ER doctor and so far, I'm not happy. The woman who checked me in is just plain rude... I'm currently waiting for an appointment with a social worker. I'm seriously hoping my time isn't wasted."
— Online user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Restoration Center of Greater Lowell Opens to Provide New Community-Based Response to Mental Health and Substance Use Crises | Vinfen Restoration Center of Greater Lowell Opens to Support Behavioral Health Crisis Care — Mar 31, 2026
- Behavioral health urgent care centers available in Massachusetts. – NBC Boston — Jul 6, 2026
- NEW MODEL ENHANCES THE MENTAL HEALTH CONTINUUM OF CARE | Vinfen — Feb 25, 2026
- In Cambridge, a mental health clinician hits the streets with police – NBC Boston — May 15, 2026
- Majority of CARE responses not for mental health - Cambridge Day — Jun 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health and substance use clinics in Cambridge
Summary: Cambridge Health Alliance (CHA) is a nonprofit, Harvard Teaching Hospital system serving Cambridge, Somerville, and Everett, MA. It offers comprehensive care including primary, specialty, and mental health/substance use services, with 24/7 emergency care at two campuses. CHA operates two acute-care hospitals and is affiliated with Harvard Medical School and Tufts School of Medicine. It emphasizes behavioral health as a core component of whole-person care and is actively recruiting for related roles. Main locations include 1493 Cambridge Street (HQ), 230 Highland Ave (Somerville), and 1493 Cambridge Street, Cambridge. For behavioral health specifically, CHA positions mental health and substance use treatment as integral to its care model and highlights services across therapy, group programs, and medication management. If you’re seeking CHA’s behavioral health urgent care options, CHA positions mental health services as accessible and integral to urgent and ongoing care within its broader behavioral health offerings.
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