Charlestown Community Health Center
Urgent Care • Charlestown, MA • Since 1994
About
- Mass General Brigham (MGB) is a nonprofit, integrated health system based in Greater Boston, formed in 1994 (formerly Partners HealthCare) and rebranded to Mass General Brigham in 2020. - Key components include Massachusetts General Hospital and Brigham and Women’s Hospital, along with affiliated hospitals, home care, urgent care, and a licensed health plan. It is a major teaching affiliate of Harvard Medical School. - As of fiscal 2024, MGB employed about 82,000 people and reported roughly $20.6 billion in operating revenue, with a recent return to positive operating margins after pandemic-era losses. - MGB operates across multiple locations in Massachusetts and southern New Hampshire, with principal campuses in Boston and Somerville, MA. Major headquarters is at 399 Revolution Drive, Somerville, MA. - The system has faced regulatory scrutiny over costs and expansion, and has undergone organizational restructuring and labor agreements in recent years. - For Charlestown specifically, there is an association with Mass General Brigham, but the Charlestown Community Health Center is not listed as a standalone facility in the provided excerpt. The network’s connected hospitals and primary care facilities typically include MGH, Brigham and Women’s, and various community health sites within the MGB system.
Clinic Type
Urgent Care
Address
73 High Street, Charlestown, MA 02129
Phone
617-724-8135
patientbilling@partners.org
Opening Hours
Open 24 hours a day, 7 days a week (on-call physician coverage for patients)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for urgent care at Charlestown Community Health Center?
8:30 a.m.–5:00 p.m.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Mass General Brigham official doctor directory: Individual physician ratings generally high (e.g., 4.7–5.0 range across many providers) (Many ratings and reviews per provider; e.g., one provider had 213 ratings/99 reviews)
- hoursfinder.com (aggregated): 2.5/5 (21 reviews)
Patients praise
- High quality of care and knowledge from physicians and medical staff
- Attentive, patient, and professional medical providers
- Supportive and caring atmosphere provided by some clinical staff
Common complaints
- Communication issues (slow response times, difficulty reaching staff)
- Administrative and registration process frustrations (long wait lines, confusing check-in/out procedures)
- Billing and transparency concerns (unexpected or additional charges)
- Perceived unfriendliness or lack of professionalism from front-desk staff
"The receptionist is rude... and doesn’t forward messages for the doctor or nurse to call back. I called almost a dozen times without any response."
— LocalityBiz review"I love the Drs and and nurses in this family Drs office I suffer from severe chronic pain and these care giversangels of mercy have bent over backwards to help find ways to deal with the I can talk to any staff member and they are willing lend a helping hand."
— a-better-place.com review"MGH Charlestown is very well managed. Staff is very professional. The doctors are great. Very patient and attentive."
— Yahoo Local reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- NEW Health Celebrates National Health Center Week with Community Events | Greater Boston — Aug 2, 2025
- Kraft Center Celebrates Two Milestone Programs - Kraft Community Health — Aug 8, 2025
- Kraft Center Celebrates Two Milestone Programs - Mass General Giving — Aug 8, 2025
- Mattapan health equity initiative brings care out of downtown – The Bay State Banner — Nov 26, 2025
Information sourced from the clinic's website as of July 11, 2026.
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