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About

NEW Health Center Charlestown is a nonprofit Federally Qualified Health Center (FQHC) affiliated with Massachusetts General Hospital and Boston Medical Center. It serves Boston’s North End and Charlestown neighborhoods, offering comprehensive primary care and behavioral health, plus services such as dental, obstetrics/gynecology, pediatrics, lab, pharmacy, radiology, health education, interpreter services, and more. The center operates as part of North End Waterfront Health, with three offices in the United States (Boston area) and headquarters at 332 Hanover Street, Boston, MA. Founded in 1971, it is based in Boston and employs around 40 staff. Contact: 857-238-1100 or 617-643-8000.

Clinic Type

Urgent Care

Address

332 Hanover St., Boston, MA 02113; 15 Tufts St., Charlestown, MA 02129; Charlestown High School, 240 Medford St., Charlestown, MA 02129

Phone

(617) 643-8000

Email

dfcoakley@mgh.harvard.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • adult primary care
  • pediatrics and adolescent primary care
  • behavioral health
  • dental care
  • eye doctor
  • radiology
  • pharmacy
  • podiatry
  • laboratory
  • obstetrics and gynecology
  • interpreter services
  • school-based health center
  • senior care
  • transportation
  • health education and outreach
  • community health services
  • appointment request
  • travel and outreach information

Insurance & Payment

—

Languages Spoken

—

FAQs

What is NEW Health?

A federally qualified health center and an affiliate of Massachusetts General Hospital and Boston Medical Center.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Postcard.inc: 3.5/5 stars (based on 32 reviews) (32 reviews)
  • Nutrifinder.net: 2.8/5 stars (based on 51 reviews) (51 reviews)

Patients praise

  • Friendly and kind staff members, particularly dental hygienists and some medical staff
  • Efficient appointment scheduling for some patients compared to other clinics
  • Appreciation for the facility's role as a community health center

Common complaints

  • Concerns regarding billing, including unexpected charges for phone calls and issues with medical records transfers
  • Reports of poor follow-up care and fragmented communication between medical and non-medical staff
  • Allegations of dismissive or unprofessional behavior by some staff members
  • Complaints about delays in prescription fulfillment and coordination with pharmacies
  • Negative experiences in the dental department, including disagreements over treatment necessity and billing errors

"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility... Follow-ups are poor, and continuity of care is essentially nonexistent."

— Postcard.inc

"This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two different dentists and also love them equally!"

— MapQuest/Yelp user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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