
NEW Health Center
Urgent Care • Charlestown, MA • Since 1971
About
NEW Health Center Charlestown is a nonprofit Federally Qualified Health Center (FQHC) affiliated with Massachusetts General Hospital and Boston Medical Center. It serves Boston’s North End and Charlestown neighborhoods, offering comprehensive primary care and behavioral health, plus services such as dental, obstetrics/gynecology, pediatrics, lab, pharmacy, radiology, health education, interpreter services, and more. The center operates as part of North End Waterfront Health, with three offices in the United States (Boston area) and headquarters at 332 Hanover Street, Boston, MA. Founded in 1971, it is based in Boston and employs around 40 staff. Contact: 857-238-1100 or 617-643-8000.
Clinic Type
Urgent Care
Address
332 Hanover St., Boston, MA 02113; 15 Tufts St., Charlestown, MA 02129; Charlestown High School, 240 Medford St., Charlestown, MA 02129
Phone
(617) 643-8000
dfcoakley@mgh.harvard.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is NEW Health?
A federally qualified health center and an affiliate of Massachusetts General Hospital and Boston Medical Center.
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Postcard.inc: 3.5/5 stars (based on 32 reviews) (32 reviews)
- Nutrifinder.net: 2.8/5 stars (based on 51 reviews) (51 reviews)
Patients praise
- Friendly and kind staff members, particularly dental hygienists and some medical staff
- Efficient appointment scheduling for some patients compared to other clinics
- Appreciation for the facility's role as a community health center
Common complaints
- Concerns regarding billing, including unexpected charges for phone calls and issues with medical records transfers
- Reports of poor follow-up care and fragmented communication between medical and non-medical staff
- Allegations of dismissive or unprofessional behavior by some staff members
- Complaints about delays in prescription fulfillment and coordination with pharmacies
- Negative experiences in the dental department, including disagreements over treatment necessity and billing errors
"Horrible experience. Dr. Anne Rebecca Murray-Chiriboga runs this practice like a business, not a healthcare facility... Follow-ups are poor, and continuity of care is essentially nonexistent."
— Postcard.inc"This is such an amazing place. My hygienist is the absolute sweetest person. I've met with two different dentists and also love them equally!"
— MapQuest/Yelp user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- NEW Health Celebrates National Health Center Week with Community Events — Aug 1, 2025
- NEW Health Center expert available to discuss nutrition and diabetes – North End Regional Review — Mar 19, 2026
- NEW Health Celebrates 55th Anniversary – North End Regional Review — May 14, 2026
- NEW Health Announces New Dental Services; Expanding Modern Orthodontic Care – North End Regional Review — Mar 5, 2026
- NEW Health Celebrates National Health Center Week with Community Events | Greater Boston — Aug 2, 2025
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Charlestown
Charlestown Urgent Care is a walk-in urgent care clinic in Charlestown, Rhode Island, staffed by doctors trained in internal medicine. The clinic offers treatment for coughs, colds, sinusitis, sprains, strains, urinary tract infections, and other acute conditions, along with school and work physicals, vaccinations, and diagnostic testing. No appointment is necessary.
- Mass General Brigham (MGB) is a nonprofit, integrated health system based in Greater Boston, formed in 1994 (formerly Partners HealthCare) and rebranded to Mass General Brigham in 2020. - Key components include Massachusetts General Hospital and Brigham and Women’s Hospital, along with affiliated hospitals, home care, urgent care, and a licensed health plan. It is a major teaching affiliate of Harvard Medical School. - As of fiscal 2024, MGB employed about 82,000 people and reported roughly $20.6 billion in operating revenue, with a recent return to positive operating margins after pandemic-era losses. - MGB operates across multiple locations in Massachusetts and southern New Hampshire, with principal campuses in Boston and Somerville, MA. Major headquarters is at 399 Revolution Drive, Somerville, MA. - The system has faced regulatory scrutiny over costs and expansion, and has undergone organizational restructuring and labor agreements in recent years. - For Charlestown specifically, there is an association with Mass General Brigham, but the Charlestown Community Health Center is not listed as a standalone facility in the provided excerpt. The network’s connected hospitals and primary care facilities typically include MGH, Brigham and Women’s, and various community health sites within the MGB system.
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