Behavioral Health in Charlotte, NC
Mental Health • Charlotte, NC
Clinic Type
Mental Health
Address
501 Billingsley Road, Charlotte, NC 28211
Phone
704-444-2400
chfoundation@atriumhealth.org
Opening Hours
Facility Hours: Currently Closed
Emergency Care
Yes (psychiatric emergency department)
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is Atrium Health Behavioral Health Charlotte?
Atrium Health Behavioral Health Charlotte, a facility of Carolinas Medical Center, is the only dedicated psychiatric emergency department in the region, providing treatment across inpatient and outpatient services. Staffed 24/7.
What are visiting hours for adults?
Adults - No visitors under age 12 permitted Monday - Friday: 6:30 to 8 p.m. Weekends & Holidays: 1 to 3 p.m. & 6 to 8 p.m.
What are visiting hours for pediatric patients?
Children Monday - Friday: 6 to 7 p.m. Weekends & Holidays: 2 to 4 p.m. & 6 to 8 p.m.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Mindpath Health (Charlotte): 4.6 out of 5 stars (708 reviews)
- Monarch Behavioral Health (Charlotte): 4.9 out of 5 stars (increased from 4.4 in 2023) (471 reviews)
- Peaceful Aura Behavioral Health Services: 4.9 out of 5 stars (45 reviews)
- LifeStance Therapists & Psychiatrists (Charlotte): 4.7 out of 5 stars (106 reviews)
- Individual Provider (Joelle Shipp, LCMHC): 5.0 out of 5 stars (126 reviews)
Patients praise
- Highly skilled, empathetic, and knowledgeable individual clinicians and therapists.
- Effective and life-improving treatment outcomes for many patients.
- Welcoming and supportive front-desk staff in specific instances.
- Ease of scheduling or telehealth availability reported by some patients.
Common complaints
- Administrative and scheduling difficulties, such as missed appointments, difficulty reaching staff by phone, and portal system issues.
- Inconsistent communication and unprofessional conduct by office staff.
- Concerns regarding billing practices, including potential overcharging and lack of price transparency.
- Inadequate quality of care, including long wait times, perceived clinician disengagement, and mismanagement of medication.
- Unsanitary or uncomfortable facility conditions reported in some inpatient settings.
"The clinicians here have been great. I have thoroughly enjoyed and appreciated and benefitted from my relationship with both of my providers here. However, as others have said, working with Mindpath has been a nightmare... The office staff as well as any patient interfaces, apps and schedulers are not something I would recommend."
— Mindpath Health Patient Review"You do not want to go to a provider for mental health and leave feeling unseen and unheard. They didn't have running water but continued taking urine samples creating unsanitary conditions. Consistently seen late."
— Solari Mental and Behavioral Health Services Patient Review"As someone who has worked with a variety of therapists for over a decade, Joelle is phenomenal! ... I know that she is one of the only providers I've ever had that had made me feel not alone."
— Joelle Shipp, LCMHC Patient ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Charlotte, NC Office | Maxim Behavioral — Aug 5, 2025
- Novant Health, Amae partner on Charlotte behavioral health expansion - Becker’s Behavioral Health — Apr 22, 2026
- Hope Starts Here: The Human Impact of HopeWay – FOCUS — Nov 14, 2025
- Inside Santé, Charlotte's mobile mental health crisis team - The Charlotte Optimist — Apr 26, 2026
- Alliance Partners on Innovative Street Psychiatry Program in Mecklenburg County - Alliance Health — Oct 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
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