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Mental Health Treatment in Charlotte, NC

Mental Health • Charlotte, NC • 1 location in Charlotte locations

About

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Clinic Type

Mental Health

Address

Charlotte, North Carolina

Phone

877.936.2065

Email

kiara.stephens@pasadenavilla.com

Opening Hours

Monday–Friday 8:00am–5:00pm; some locations offer Monday, Wednesday, Thursday evenings 4:00pm–7:00pm

Website

https://pasadenavillaoutpatient.com/locations/charlotte

Telehealth

Yes (V-IOP is virtual; E-IOP in-person evenings; overall telehealth-enabled options)

Emergency Care

24/7 availability

Services Offered

Mental health treatment
Behavioral healthcare
PHP (partial hospitalization)
IOP (intensive outpatient program)
E-IOP (evening in-person IOP)
V-IOP (virtual IOP)
Adult treatment (18+)
Co-occurring disorders treatment
Evening and virtual access options
Private pay option

Insurance & Payment

Aetna
Beacon Health
Blue Cross Blue Shield
Carolina Behavioral Health Alliance (CBHA)
Cigna
Humana/TRICARE
Magellan
Optum

In-network with listed plans; does not accept Medicare or Medicaid; accepts out-of-network benefits; VA Community Care Network participating provider

Private pay, Insurance coverage via in-network plans, Out-of-network benefits, Insurance

Languages Spoken

English

FAQs

Do I need a referral?

No referral is required unless your insurance specifically requests one.

Do you accept walk-ins?

No walk-ins; scheduling and privacy considerations apply.

How can I schedule an appointment?

Call and request a screening.

What should I expect during my first visit?

On your first visit, you’ll be greeted by the Office Coordinator and given a tour of the facility. You’ll learn where to store your items, access snacks and coffee, and where to meet with providers. After completing admissions documents, you’ll have a private intake session with a therapist to develop a treatment plan. Depending on availability, you may also meet with the medication provider.

Awards & Accreditations

Joint Commission certified
Joint Commission-certified

Social Media

Youtube Facebook Linkedin Instagram

Photos

What Patients Say

Overall sentiment across review platforms: mixed

Birdeye (Mindpath Health): 4.6/5 (708)
Birdeye (LifeStance): 4.7/5 (106)
LifeStance (Park Rd Location): 4.9/5 (391)
Carolina Psychiatry: 4.9/5 (Not explicitly stated)

Patients praise

High-quality, empathetic, and professional care from specific individual clinicians
Significant improvement in mental health outcomes for patients with consistent providers
Convenient access to both tele-health and in-person appointments

Common complaints

Difficulty scheduling appointments or reaching office staff via phone/portal
Administrative issues, including billing errors, overcharging, and strict no-show/late fee policies
Unprofessional or rude staff interactions
Inconsistent care and frequent appointment cancellations by the provider or clinic
Concerns over poor communication regarding medication refills and treatment plans

"While I am very happy with my clinician, He is the only thing about this place that's good in my experience. The office staff as well as any patient interfaces, apps and schedulers are not something I would recommend..."

— Birdeye Review (Mindpath Health)

"Dr Cameron Matthews was quick to make false assumptions without asking questions of understanding... You do not want to go to a provider for mental health and leave feeling unseen and unheard."

— LocalityBiz Review (Solari Mental Health)

"I can say this practice has been a Saving Grace for me! They are so caring, and very professional! They truly care about their patients!"

— Carolina Psychiatry Testimonial

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].