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About

- Soundview Medical Assoc is a private healthcare provider based in Norwalk, CT, operating as part of Hartford HealthCare Medical Group. It functions across hospitals, medical centers, rehabilitation, senior services, and special needs, with a focus on primary care within the Hartford HealthCare network. Main office locations in Norwalk and Hartford, CT. Primary contact: 203-838-4000 or 203-845-9535; billing: billing@soundviewmedical.com. Website: hartfordhealthcaremedicalgroup.org. For Coventry, consider contacting Hartford HealthCare Medical Group directly or visiting the HartfordHealthCareMedicalGroup site to locate Coventry primary care offices.

Clinic Type

Family Medicine

Address

520 West Ave, Norwalk, Connecticut 06850-4007, US

Phone

877.707.4442

Email

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Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Family Medicine

Team

  • Grace Cha, MD — Family Medicine Physician
  • Mehak Gandhi, MD — Family Medicine Physician
  • Glenell Morris, PA-C — Physician Assistant
  • Thayer Clark, APRN — Advanced Practice Registered Nurse

Insurance & Payment

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Languages Spoken

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Social Media

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp (Hartford HealthCare Medical Group): 1.7 average rating (159 reviews)
  • Birdeye (Hartford HealthCare Medical Group, Avon CT): 2.5 star rating (62 reviews)
  • Birdeye (Hartford HealthCare Medical Group, Wallingford CT): 1.0 star rating (5 reviews)
  • Yelp.ca (Hartford HealthCare Medical Group): 1.7 average rating (159 reviews)

Patients praise

  • Some reviewers describe individual physicians as kind/professional (though not consistent across staff/experience).

Common complaints

  • Low overall patient satisfaction / dissatisfaction with care experience
  • Poor responsiveness and communication (difficulty getting return calls; delays)
  • Office staff/service issues; some reviewers report rude behavior or low empathy
  • Automated phone system issues (e.g., 'Emma') and call-back problems
  • Administrative/billing/payment dispute concerns and complaints (including payment arrangement changes and charges)

"“Communication is severely lacking… it has taken five to seven days to received a return call… It is extremely difficult to get a nurse or provider to return a call.”"

— Yelp.ca review text quoting Hartford HealthCare Medical Group customer service experience

"“Have to call them 3 times for them to finally tell me I’m on the phone with the wrong department… Waste my damn time… This place actually sucks.”"

— Birdeye review text (Hartford HealthCare Medical Group, Wallingford CT)

"“This is specicfally about the office manager… The staff at this address…”"

— Birdeye review text excerpt (Hartford HealthCare Medical Group, Avon CT)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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