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Clinic Type

Emergency Medicine

Address

—

Phone

515-875-9115

Email

UPH_CentralIAPrivacyOfficer@unitypoint.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades, Vitals, WebMD, U.S. News & World Report: Ranges from 1.0/5.0 to 5.0/5.0 across various platforms for individual physicians (Varies significantly by physician, from a few to 30 reviews per profile)

Patients praise

  • Thorough explanation of conditions and treatments
  • Effective and prompt clinical assessment
  • Compassionate and attentive bedside manner
  • Helpful in resolving urgent medical concerns

Common complaints

  • Perceived lack of empathy or bedside manner
  • Patients feeling dismissed or unheard regarding symptoms
  • Concerns about thoroughness of examinations or diagnostic tests
  • Frustration with communication and follow-up care

"He didn’t draw any labs and barely listened to my lung sounds... Doctor told me I wasn’t dying and ‘why did I want to be in the hospital so bad’."

— Healthgrades review of Dr. Kevin Pothoven

"Dr. Poole had excellent bedside manners, took the time needed to really listen and interact, did what was needed medically to help resolve why I was in the ER; simply put, I was in great hands."

— Healthgrades review of Dr. James Poole

"Very dismissive. Brushed my daughters’ persistent fever off and we drove home. I turned right back around once we got home as my daughter’s fever was 105!"

— WebMD review of Dr. Timothy Gerdis

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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