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Summary: UnityPoint Health (nonprofit health system based in West Des Moines, IA) offers urgent care and express care services as part of its patient care options in Iowa. The organization operates multiple locations in Iowa (including Des Moines area) and provides urgent care, primary care, emergency care, and virtual care. For specific urgent/express care centers in Des Moines, you can review local clinic addresses at UnityPoint Health Des Moines locations or contact 515-241-6161 for guidance on nearest urgent care or express care appointment availability.

Clinic Type

Urgent Care

Address

1776 West Lakes Parkway,, West Des Moines, IA 50266, US

Phone

911

Email

UPH_CentralIAPrivacyOfficer@unitypoint.org

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency Department or 911 for chest pain or shortness of breath

Services Offered

  • Urgent Care
  • Express Care
  • Walk-in Clinic
  • Express clinics
  • Minor medical problems and injuries treatment
  • X-ray on-site at most locations
  • Rapid tests
  • Flu shots not offered at every location
  • Physicals not offered at every location
  • My UnityPoint patient portal 24/7

Technology & Equipment

  • X-Ray (on-site at most locations)
  • My UnityPoint patient portal

Insurance & Payment

Languages Spoken

FAQs

What services do urgent care and express clinics provide?

They treat minor medical problems and injuries not requiring emergency room care, available walk-in with no appointment, after hours, weekends, and holidays.

What can Urgent Care treat?

Urgent Care and Express clinics can treat minor medical problems and injuries that are not life-threatening, but need the attention of a health care provider. They offer walk-in care without an appointment for all patient ages, and are available after hours, weekends and holidays.

What types of conditions are commonly treated at Urgent Care?

Allergies, Colds, Coughs, Cuts (Stitches), Earaches or Ear Infections, Fevers, Minor Medical Problems and Injuries, Minor Eye Care, Flu, Fractures (X-Ray On-Site at Most Locations), Infections, Sore Throats, Sprains (including sprained ankles, with X-Ray on-site at most locations), UTIs, Yeast Infections, Certain Rapid Tests.

Are flu shots or physicals offered at every urgent care location?

Please note: Flu shots, physicals and/or sports physicals are not offered at every urgent care location.

What should I do if I have chest pain or shortness of breath?

If you are experiencing chest pain or shortness of breath, please go to the Emergency Department or call 911 immediately.

How can I access urgent care virtually?

Connect with a UnityPoint Health provider online using MyUnityPoint to access virtual urgent care. Virtual care doctors can diagnose, recommend treatment and prescribe medication when necessary for commonly treated conditions. Available every day, 8 a.m. to 8 p.m. for individuals 2 years and older located in Iowa, Illinois, Nebraska and South Dakota.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (UnityPoint Clinic, Southglen - Urgent Care in Des Moines, IA 50320): 5.0/5 average rating (2 patients) (2 patient ratings/reviews)
  • WebMD (Unitypoint Clinic Family Medicine And Urgent Care At Lakeview): 2 ratings / 2 reviews (rating value not shown in snippet) (2)
  • Google (UnityPoint Clinic - Express at Jordan Creek) via urgentcare.directory: 3.2/5 (108 Google reviews)
  • Yelp (Unitypoint Clinic - Express West Des Moines): Rating not shown in provided snippet (Not shown in provided snippet)

Patients praise

  • Helpful and caring staff/clinicians in some reviews
  • Short wait times during off-peak hours (some reviews)
  • Ability to handle non-emergency situations promptly
  • Modern amenities and professional staff (noted by some reviewers)

Common complaints

  • Long waits / slow check-in and perceived inefficiency
  • Rude/unempathetic staff and lack of bedside manner
  • Refusals or turning away patients / issues with online scheduling or being told they need appointments
  • Perceived limited services (e.g., not drawing blood for same-day results)

"“Took forever to check me in. Saw at least 3 other patients before me… Don’t bother with this place. The people are rude as anything.”"

localitybiz review for UnityPoint Clinic Urgent Care - Ingersoll (Des Moines, IA)

"“They stated they don’t draw blood for same-day results, that they are ‘limited’ in the services they provide.”"

localitybiz review for UnityPoint Clinic Urgent Care - Lakeview (West Des Moines, IA)

"“Melissa was not empathetic… My daughter fainted… and [she] just looked at me and shrugged. … No bedside manner.”"

WebMD page for Unitypoint Clinic Family Medicine And Urgent Care At Lakeview

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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