MercyOne Urgent Care and Convenient Care
Urgent Care • Des Moines, IA • Since 1998
About
MercyOne Urgent Care and Convenient Care in Des Moines - MercyOne is a nonprofit health system headquartered in Des Moines, Iowa, owned by Trinity Health. - It provides urgent care and convenient care services across its Des Moines-area facilities, part of its broader network of hospitals, clinics, and outpatient services in Iowa and surrounding regions. - Key details: non-profit status, extensive patient services including online access to records and appointments, and a distributed network of MercyOne locations (19 offices in the U.S. across Iowa and nearby areas). - If you need a specific Des Moines location, hours, or to book an urgent care visit, check MercyOne’s official site or contact the Des Moines regional offices.
Clinic Type
Urgent Care
Address
Des Moines, IA 50314, US
Phone
515-461-9782
todd.mizener@mercyone.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes (virtual visits available)
Emergency Care
If you are experiencing an emergency, DO NOT visit urgent care. Please visit your closest emergency department or call 911.
Services Offered
Insurance & Payment
Languages Spoken
—
FAQs
What services are offered at MercyOne Urgent Care and Convenient Care?
Urgent care, convenient care, walk-in appointments, and virtual visits seven days a week; online or phone scheduling.
Social Media
Photos





What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/Google aggregate for Pediatric Urgent Care: 3.5-3.6 out of 5 stars (26-27 reviews)
- Birdeye for East Village Urgent Care: 2.5 out of 5 stars (77 reviews)
Patients praise
- Compassionate and skilled pediatric providers
- Convenient location and extended hours
- Generally high-quality care from doctors and nurses when seen
Common complaints
- Rude or unprofessional front desk and administrative staff
- Confusion over walk-in policies and appointment requirements
- Long wait times even with appointments
- Frustration with billing and insurance procedures
- Staffing concerns and organizational issues
"Dr. Eldadah is the only person in the entire office with any ounce of common sense or compassion... The entire staff is rude and so unorganized."
— Birdeye review"I would not recommend this place for any of your health needs. Unprofessional staff, unwelcoming atmosphere."
— Birdeye review"I've been coming here for years. Nowhere else have I encountered a FULL staff of happy, kind, and compassionate folks."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- MercyOne South Des Moines Family Medicine and Urgent Care to transition services | MercyOne — Apr 27, 2026
- MercyOne South Des Moines to close urgent care and family medicine services — Apr 28, 2026
- MercyOne South Des Moines Family Medicine and Urgent Care to close, transition services | weareiowa.com — Apr 28, 2026
- MercyOne closing South Des Moines clinic this summer — Apr 29, 2026
- MercyOne to close two South Des Moines clinics, citing expected Medicaid cuts — Apr 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
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