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The Iowa Clinic (West Des Moines) offers urgent care services as part of its multispecialty clinic in Central Iowa. They have a dedicated Urgent Care department and recently added Nick Rains, PA-C, to the urgent care team, highlighting a broad clinical background in urgent care. The clinic operates four offices in the West Des Moines area and alongside urgent care provides primary and specialty care across 40+ specialties. Contact: 515-875-9100 / 515-875-9000. Address for the main West Des Moines location: 5950 University Ave, West Des Moines, IA 50266.

Clinic Type

Urgent Care

Address

5950 University Avenue, 1st Floor, West Des Moines, IA 50266

Phone

515.875.9070

Email

customerservicecbo@iowaclinic.com

Opening Hours

Mon - Fri: 7am-7pm; Sat - Sun: 8am-3pm

Services Offered

  • Urgent Care
  • Walk-in clinic
  • Same day care

Team

  • Allison Brown, ARNP — ARNP
  • Erica Parrish-Valdez, ARNP — ARNP
  • Nick Rains, PA-C — PA-C
  • Tamra Richardson-Colby, DO — DO
  • Anthony Urbanski, PA-C — PA-C

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Urgent Care): 3.6 stars (234 reviews)
  • Google (Urgent Care): 3.5 stars (80 reviews)

Patients praise

  • Friendly and professional staff in certain departments
  • Convenient location and extended hours for urgent care
  • Efficient check-in processes reported by some patients
  • Appreciation for attentive and knowledgeable providers and technicians

Common complaints

  • Reports of inaccurate billing estimates and unexpected medical costs
  • Concerns regarding timely communication of test results
  • Complaints about staff and provider professionalism, particularly in specialized departments like OB/GYN and plastic surgery
  • Occasional reports of long wait times and difficulty scheduling appointments

"The entire staff is very friendly and willing to answer questions. Dr Nicholas Southard is great! Very kind and has a great sense of humor!"

— Birdeye Review

"When requesting to switch providers -NOT because of the information/message, but because of the careless, emotionless, stone cold, unprofessional delivery regarding a miscarriage- I was told “our policy still stands.”"

— Birdeye Review (OB/GYN)

"In no other area of life is a cost estimate given with the caveat that (it) may be entirely different from the final bill you receive and you'll just have to live with it."

— Des Moines Register Article

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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