The Iowa Clinic
Urgent Care • Des Moines, IA • Since 1994
About
The Iowa Clinic (West Des Moines) offers urgent care services as part of its multispecialty clinic in Central Iowa. They have a dedicated Urgent Care department and recently added Nick Rains, PA-C, to the urgent care team, highlighting a broad clinical background in urgent care. The clinic operates four offices in the West Des Moines area and alongside urgent care provides primary and specialty care across 40+ specialties. Contact: 515-875-9100 / 515-875-9000. Address for the main West Des Moines location: 5950 University Ave, West Des Moines, IA 50266.
Clinic Type
Urgent Care
Address
5950 University Avenue, 1st Floor, West Des Moines, IA 50266
Phone
515.875.9070
customerservicecbo@iowaclinic.com
Opening Hours
Mon - Fri: 7am-7pm; Sat - Sun: 8am-3pm
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Urgent Care): 3.6 stars (234 reviews)
- Google (Urgent Care): 3.5 stars (80 reviews)
Patients praise
- Friendly and professional staff in certain departments
- Convenient location and extended hours for urgent care
- Efficient check-in processes reported by some patients
- Appreciation for attentive and knowledgeable providers and technicians
Common complaints
- Reports of inaccurate billing estimates and unexpected medical costs
- Concerns regarding timely communication of test results
- Complaints about staff and provider professionalism, particularly in specialized departments like OB/GYN and plastic surgery
- Occasional reports of long wait times and difficulty scheduling appointments
"The entire staff is very friendly and willing to answer questions. Dr Nicholas Southard is great! Very kind and has a great sense of humor!"
— Birdeye Review"When requesting to switch providers -NOT because of the information/message, but because of the careless, emotionless, stone cold, unprofessional delivery regarding a miscarriage- I was told “our policy still stands.”"
— Birdeye Review (OB/GYN)"In no other area of life is a cost estimate given with the caveat that (it) may be entirely different from the final bill you receive and you'll just have to live with it."
— Des Moines Register ArticleSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- The Iowa Clinic Introduces “Walk-In Wednesdays” for Foot and Ankle Care - Midwest Medical Edition — Jan 28, 2026
- First case of measles this year confirmed in central Iowa - Radio Iowa — Jul 8, 2026
- Internal Medicine West Des Moines | The Iowa Clinic - News Usa Today — Jul 6, 2026
- Hy-Vee Exemplar Care offers affordable healthcare options locally | who13.com — Jan 8, 2026
- Kimberly K. Alton, NP - Nurse Practitioner in West Des Moines, IA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Des Moines
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Summary: UnityPoint Health (nonprofit health system based in West Des Moines, IA) offers urgent care and express care services as part of its patient care options in Iowa. The organization operates multiple locations in Iowa (including Des Moines area) and provides urgent care, primary care, emergency care, and virtual care. For specific urgent/express care centers in Des Moines, you can review local clinic addresses at UnityPoint Health Des Moines locations or contact 515-241-6161 for guidance on nearest urgent care or express care appointment availability.
MercyOne Urgent Care and Convenient Care in Des Moines - MercyOne is a nonprofit health system headquartered in Des Moines, Iowa, owned by Trinity Health. - It provides urgent care and convenient care services across its Des Moines-area facilities, part of its broader network of hospitals, clinics, and outpatient services in Iowa and surrounding regions. - Key details: non-profit status, extensive patient services including online access to records and appointments, and a distributed network of MercyOne locations (19 offices in the U.S. across Iowa and nearby areas). - If you need a specific Des Moines location, hours, or to book an urgent care visit, check MercyOne’s official site or contact the Des Moines regional offices.
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