Downey, CA - Optum
Primary Care • Downey, CA • Since 2011
About
Optum is a US-based health care company and part of UnitedHealth Group, focused on technology-enabled health services, pharmacy care (including a pharmacy benefit manager), and direct care delivery. Key points relevant to Downey, CA: - Headquarters and primary US presence in Eden Prairie, MN, with global operations. - Operates through three main units: OptumHealth, OptumInsight, and OptumRx. - Large-scale health services provider with significant revenue (>$100B in 2019) and extensive staff. - Public company (private ownership) within the broader Optum/UnitedHealth Group ecosystem. - Contact: general inquiries at info@optum.com; phone +1 888-445-8745.
Clinic Type
Primary Care
Address
Downey, CA
Phone
1-877-292-4040
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is Optum - Downey?
A primary care clinic location within Optum's network in Downey, California.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- SolvHealth: 1.0/5.0 (3 (SolvHealth))
- Apple Maps/Yelp: 2.5/5.0 (67 (Yelp))
- Google My Business: 2.7/5.0 (27 (Google My Business))
Patients praise
- Some individual physicians and nurse practitioners are perceived as gentle, attentive, and caring
- Occasional reports of quick service or short wait times for scheduled appointments
- Appreciation for specific staff members (e.g., Nurse Carranza)
Common complaints
- Difficulty reaching staff via phone and long wait times on hold
- Unprofessional, rude, or dismissive front desk and administrative staff
- Issues with referral processing, scheduling, and last-minute cancellations
- Perceived lack of care, negligence, or inadequate medical follow-up
- Inconsistencies in medical care or physical exams performed
"Have COVID symptoms. Called to find out about testing service, was on phone over 1/2 hr, they never answered…shows total disregard for patients!"
— SolvHealth patient review"Dr. Bustos is great. Really attentive and shows she cares. HOWEVER, the receptionists are so rude!!! In person or over the phone, they're all so rude."
— MapQuest patient review"Nurse Carranza is absolutely one of the best providers they have. I highly recommend her she’s caring takes time to listen to you and provides excellent care."
— Google My Business patient reviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Optum flu clinic is Friday, .... - Leisure World Weekly — Aug 28, 2025
- Huda Issa — Apr 11, 2026
- Cynthia Henry — Apr 16, 2026
- Gladis Banderas — Jun 18, 2026
- Don Hero Uy — May 7, 2026
Information sourced from the clinic's website as of July 10, 2026.
More primary care clinics in Downey
PIH Health Downey offers primary care services as part of the PIH Health network, serving Downey and surrounding communities (including Whittier). The Downey location is part of a multi-hospital system that expanded from one hospital in Whittier to three campuses (Downey, Good Samaritan in Downtown LA, and Whittier’s PIH Health Hospital). The organization provides primary care alongside urgent care and other specialties, with a broad regional footprint across Los Angeles County, including 26 outpatient clinics and multiple physician groups. Key notes: - Primary care and urgent care services available across PIH Health locations, with a presence in Downey. - PIH Health’s Downey campus is part of a larger network that includes Whittier and Los Angeles locations. - The system emphasizes employment opportunities and community-focused care (e.g., Family Medicine Residency program in Downey).
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