Urgent Care at Orchard Medical Offices - Kaiser Permanente
Urgent Care • Downey, CA
Clinic Type
Urgent Care
Address
9449 Imperial Hwy, Building D, 1st Floor Downey, CA 90242
Phone
1-833-574-2273
directoryupdate@kp.org
Opening Hours
9 a.m. to 9 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the urgent care hours?
9 a.m. to 9 p.m.
Do you accept walk-ins?
Walk-ins accepted.
How can I view urgent care wait times or reserve a spot?
View Urgent Care wait times and reserve your spot using Find Urgent Care.
What should I do for after-hours advice?
After-hours advice.
How do I contact for advice, appointments, cancellations, or messages?
Advice/appointments/cancellations/messages.
Who do I call for interpreter services or language assistance?
Qualified interpreter services, including sign language, are available 24/7 during all hours at all points of contact.
What information is available about the directory or physicians?
The information in this online directory is updated periodically; questions can be directed to the toll-free numbers listed (e.g., 1-800-464-4000).
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google): 4.1/5 (198)
- Yelp: 2.5/5
- SolvHealth: 2.5/5 (2)
Patients praise
- Professional and attentive staff in some interactions
- Quick service for certain patients
- Some patients feel comfortable and well-treated by specific medical personnel
Common complaints
- Long wait times for patients
- Reports of dismissive or unhelpful medical staff/doctors
- Difficulty reaching/scheduling appointments or communicating with the office
- Parking availability issues
- Facility cleanliness concerns
"I don’t understand all the complaints about wait times, this is urgent care, and some waiting is expected no matter where you go. ... once I was seen, the staff here were professional, caring, and attentive."
— LocalityBiz User Review"Worst patient service EVER. Visited this urgent care about 2 weeks ago. I’m pregnant with light spotting, came in, payed co payment, waited 4 hours to be seen, for the doctor to tell me they couldn’t do much about it, that I had to go straight to the ER."
— Unilocal User Review"When you think of a Dr you think of someone compassionate, loving, caring , and HELPFUL. “DR” Aguilar is non of those things. I had the pleasure of seeing her in urgent care and she was dismissive and hurtful."
— Birdeye User ReviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- Kaiser Permanente opens Bridge Clinic in Downey to reduce hospital readmissions — The Downey Patriot — Mar 24, 2026
- New Downey Bridge Clinic Aims to Reduce Hospital Readmissions - Los Cerritos Community News | Los Cerritos Community News — Apr 7, 2026
- Kim E. Kaiser named chief administrative officer, bringing decades of leadership to Downey Medical Center — The Downey Patriot — Apr 1, 2026
- Kaiser pharmacy workers to join nurses on strike — The Downey Patriot — Feb 8, 2026
- Kaiser Permanente Downey Medical Center Earns a U.S. News & World Report Best Regional Hospital Award — The Downey Patriot — Aug 14, 2025
Information sourced from the clinic's website as of July 10, 2026.
More urgent care clinics in Downey
PIH Health Downey Urgent Care is part of PIH Health, a nonprofit network that operates three hospitals in the Los Angeles area (Downey, Whittier, and Good Samaritan in Downtown LA) and multiple outpatient clinics. The Downey location offers urgent care services within the PIH Health system, which employs thousands and provides primary, specialty, and urgent care across its clinics. The organization emphasizes growth and staffing, with recent job postings for urgent care roles at Downey. If you’re seeking urgent care specifically in Downey, PIH Health Downey is the local option within this larger network.
Comparing your options?
See other urgent care clinics in Downey, or search the full directory by insurance, ratings, and more.