Urgent Care Center Downey - PIH Health
Urgent Care • Downey, CA • Since 1959
About
PIH Health Downey Urgent Care is part of PIH Health, a nonprofit network that operates three hospitals in the Los Angeles area (Downey, Whittier, and Good Samaritan in Downtown LA) and multiple outpatient clinics. The Downey location offers urgent care services within the PIH Health system, which employs thousands and provides primary, specialty, and urgent care across its clinics. The organization emphasizes growth and staffing, with recent job postings for urgent care roles at Downey. If you’re seeking urgent care specifically in Downey, PIH Health Downey is the local option within this larger network.
Clinic Type
Urgent Care
Address
12214 Lakewood Blvd. #110 Downey, CA 90242
Phone
5626980811
Amanda.Enriquez@PIHHealth.org
Opening Hours
Sunday: 10:00AM-8:00PM Monday: 10:00AM-8:00PM Tuesday: 10:00AM-8:00PM Wednesday: 10:00AM-8:00PM Thursday: 10:00AM-8:00PM Friday: 10:00AM-8:00PM Saturday: 10:00AM-8:00PM
Website
https://www.pihhealth.org/find-a-location/locations-profile/urgent-care-center-downey-promenade/
Emergency Care
If you have a medical emergency—a serious or life-threatening illness or injury—call 911 immediately.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.2 out of 5 stars (83 reviews)
- Apple Maps/Yelp integration: 2.5 out of 5 stars (63 reviews)
- Facebook: 86% recommendation rate (10 reviews)
Patients praise
- Professional and compassionate medical staff members
- Efficient and friendly service (noted in some reviews)
- Clean and organized environment
Common complaints
- Long wait times
- Unprofessional or rude staff conduct
- Issues with insurance acceptance and billing procedures
- Poor customer service at the front desk
- Concerns regarding medical assessment thoroughness
"I want to give special thanks to Norma (MA or LVN) at peds - she makes everything better, my son feel very happy and safe with her."
— Yelp reviewer"Front desk , customer service is not up to par , lectured on a previous $50 dollar bill that was (NOT MY ERROR ) ... I was close to being denied service @ URGENT CARE ."
— Yahoo Local/Yelp reviewerSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- PIH Health | Hospitals - Santa Fe Springs Chamber — Nov 24, 2025
- PIH Health breaks ground on new medical office in Whittier — The Downey Patriot — Dec 24, 2025
- teiss - News - PIH Health begins notifying patients after 2024 ransomware attack exposed sensitive data — Mar 6, 2026
- PIH Health Awarded 2025 CHIME Digital Health Most Wired Recognition — Nov 10, 2025
- Vicky Marquez, NP - Nurse Practitioner in Downey, CA — May 14, 2026
Information sourced from the clinic's website as of July 10, 2026.
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