Community Health Connections: CHC
Primary Care/Family Medicine • Fitchburg, MA • Since 2002 • Multiple centers locations
About
Community Health Connections (CHC) is a nonprofit Federally Qualified Health Center based in Fitchburg, MA. Founded in 2002, CHC operates 8 office locations in North Central Massachusetts (including Fitchburg, Gardner, and Leominster) and offers a broad range of services: urgent and primary care for adults and children, preventive and restorative dental care (plus oral surgery), behavioral and mental health services, substance use disorder treatment, optometry, nutrition, podiatry, and specialty therapies (e.g., acupuncture, Spravato/TMS). CHC emphasizes affordable, compassionate care regardless of income or insurance status. Contact: 978-878-8100; HQ at 326 Nichols Road, Fitchburg, MA 01420. Website: chcfhc.org.
Clinic Type
Primary Care/Family Medicine
Address
Not specified on page
Phone
978-878-8100
dsantiago@chcfhc.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
In-person and telehealth visits (as per
Emergency Care
Call 911 or go to nearest Hospital Emergency Room
Services Offered
Insurance & Payment
—
Languages Spoken
Current Offers
New patient information
FAQs
What is CHC?
A multi-site, non-profit community health care center providing primary care and a range of services.
Awards & Accreditations
Social Media
Photos
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What Patients Say
Overall sentiment across review platforms: mixed
- OpenGovNY: 3.4/5
- Recovery.com: 3.1/5 (152)
- Recovered.org: 3.66/5
Patients praise
- High percentage of patients willing to refer friends and family (for dental services)
- Specific staff members noted as sweet, caring, or helpful
- Flexibility in fitting patients into the schedule when errors occur
Common complaints
- Difficulty contacting the office via phone or getting call-backs
- Long hold times on the phone
- Frustration with appointment scheduling and rescheduling policies
- Perceived decline in service quality compared to past experiences
- Difficulty navigating the administrative or referral processes
"The NEW way they answer the phone leaves you hanging on for more time that it would take to drive there. Trying to make contact with someone is near impossible."
— OpenGovNY user review"It was a great experience being my first time. Good interaction with the Dentist and her assistant, They were very prof..."
— Demandforce review for Fitchburg CHC DentalSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UMass Memorial Health plans to lay off 78 Community Healthlink workers - AOL — May 4, 2026
- YMCA of Dane County to build new facility in Fitchburg that will include Access Community Health Centers’ primary clinic | Madison365 — Jun 23, 2026
- YMCA of Dane County to build $58M facility in Fitchburg with health clinic | News | wkow.com — Jun 23, 2026
- Pharmacist-Forward Primary Care - School of Pharmacy — Dec 4, 2025
- Community Healthlink set to close permanently, president's memo says — Apr 21, 2026
Information sourced from the clinic's website as of July 11, 2026.
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