Primary Care
Primary Care/Family Medicine • Fitchburg, MA
Clinic Type
Primary Care/Family Medicine
Address
104 Whalon Street, Suite #2A, Fitchburg, MA 01420
Phone
(978) 345-1700
contact@completefmonline.com
Opening Hours
Mo - Tu 9AM–5PM; Wed Closed; Thu - Fri 9AM–5PM
Services Offered
Team
Insurance & Payment
—
Languages Spoken
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 1.0/5.0 (3 reviews)
- Birdeye: 1.5/5.0 (2 reviews)
- Healthgrades: 4.2/5.0 (4 ratings)
- Healthgrades: 5.0/5.0 (7 ratings)
Patients praise
- Compassionate and attentive care from specific providers
- Providers who listen, validate concerns, and respect patient choices
- Long-term positive relationships with established physicians
Common complaints
- Long wait times for appointments and in the office
- Difficulties with phone communication and reaching staff
- Concerns regarding administrative management and billing practices
- Mixed experiences with physician responsiveness to health concerns
"Waited an hour and left, after overhearing another person say that they had waited an hour and a half! Very poorly managed office."
— Yelp user review"Dr. Hannah Coates takes the time to make you feel validated. She listens to your concerns and follows up with a plan of action."
— Healthgrades user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Pharmacist-Forward Primary Care - School of Pharmacy — Dec 4, 2025
- YMCA of Dane County to build new facility in Fitchburg that will include Access Community Health Centers’ primary clinic | Madison365 — Jun 23, 2026
- Molaska wins national physician’s award | Business | fitchburgstar.com — Aug 8, 2025
- Cascade Primary Care Opens in River Falls, Wisconsin – DPC News (Direct Primary Care News & Resources) — Jul 22, 2025
- YMCA facility marks investment in city’s future | Government | fitchburgstar.com — Jul 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care/family medicine clinics in Fitchburg
Community Health Connections (CHC) is a nonprofit Federally Qualified Health Center based in Fitchburg, MA. Founded in 2002, CHC operates 8 office locations in North Central Massachusetts (including Fitchburg, Gardner, and Leominster) and offers a broad range of services: urgent and primary care for adults and children, preventive and restorative dental care (plus oral surgery), behavioral and mental health services, substance use disorder treatment, optometry, nutrition, podiatry, and specialty therapies (e.g., acupuncture, Spravato/TMS). CHC emphasizes affordable, compassionate care regardless of income or insurance status. Contact: 978-878-8100; HQ at 326 Nichols Road, Fitchburg, MA 01420. Website: chcfhc.org.
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