Bon Secours – Franklin Family Medicine
Emergency Care • Franklin, VA • 1 (Franklin Family Medicine) locations
About
Bon Secours operates a network of doctors and specialists in Virginia and South Carolina, including Southside Physicians (headquartered in Petersburg, VA). The provided extract lists Southside Physicians as a small, private healthcare company with 1 employee, offering medical services through three offices in Virginia (Petersburg and Colonial Heights). It appears to be part of or associated with Bon Secours’ broader healthcare system, but no specific details about Franklin Family Medicine or a Franklin location are included in the excerpt. If you’re seeking information about "Bon Secours – Franklin Family Medicine Franklin," this page does not provide Franklin-specific details; you may need to search Bon Secours’ site for Franklin or contact their patient services for Franklin, VA.
Clinic Type
Emergency Care
Address
1378 Armory Drive, Franklin, VA 23851
Phone
757-562-3003
emailCompliance@BSMHealth.org
Opening Hours
7:00 am - 5:00 pm
Website
https://www.bonsecours.com/locations/primary-care-family-medicine/hampton-roads/total-family-care
Emergency Care
Yes
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What are your hours of operation?
7:00 am - 5:00 pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Bon Secours Official Site: 4.8/5 (202 ratings, 31 reviews (for specific provider at location))
- Birdeye (Google): 3.7/5 (35 reviews (aggregated for facility))
Patients praise
- Professionalism and attentiveness of staff and providers
- Effective listening skills and caring demeanor of healthcare personnel
- Quick and efficient emergency or acute care experiences
Common complaints
- Perceived lack of empathy or judgment in care settings
- Concerns about dismissive treatment regarding chronic pain conditions
"Very professional, friendly, explains things well, and most importantly listens."
— Bon Secours Patient Review"I felt judged and dismissed during my visit, as if my condition or level of pain was being questioned."
— Birdeye/Google ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Elizabeth Robledo, MD - Family Medicine Doctor in Franklin, VA — May 14, 2026
- Dr. Tracy Rau - Family Medicine Doctor in Franklin, VA — May 14, 2026
- Mary R. Babb, APRN-CNP | Courtland, VA | Internist — Sep 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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