Concord Hospital Walk-In Urgent Care Center
Emergency Care • Franklin, NH • 3+ (Concord, Franklin, Laconia for ED; Walk-In Urgent Care Center referenced) locations
About
Concord Hospital Walk-In Urgent Care Center in Franklin, NH provides prompt medical care for minor illnesses and injuries without an appointment. The center treats conditions including sprains, minor fractures, sore throats, colds, cuts, earaches, minor burns, and urinary tract infections. It is not an emergency department; patients with serious symptoms should call 911 or go to the nearest emergency department.
Clinic Type
Emergency Care
Address
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Phone
800-242-6365
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Opening Hours
Open 24 hours a day, seven days a week at Concord Hospital emergency departments; Walk-In Urgent Care Center hours not specified
Emergency Care
Concord Hospital emergency departments in Concord, Franklin, and Laconia are available 24/7
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What is the difference between ED and urgent care at Concord Hospital?
Knowing the difference between the services available in an Emergency Department (ED) and those available at a walk-in urgent care center is important before an accident, incident, or illness arises.
Why should I know the difference between Emergency Department and walk-in urgent care?
Knowing the difference helps ensure you receive appropriate care promptly before an accident, incident, or illness arises.
Is Concord Hospital Walk-In Urgent Care Center an emergency department?
No. It is not an emergency department. If you have serious or worsening symptoms, call 911 or go to the nearest emergency department immediately.
When should I call my doctor before seeking walk-in urgent care?
It is important to call your doctor before seeking walk-in urgent care to receive guidance on where to seek care.
What conditions are commonly seen at the Concord Hospital Walk-In Urgent Care Center?
Minor illness and injury; work-related injuries; sprains and minor fractures; sore throats and colds; cuts and minor wounds; coughs; earaches; minor burns; back strain; minor eye injuries, infections or irritations; urinary tract infections; insect or animal bites; other minor conditions.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.5/5 stars (based on 6 reviews) (6 reviews (Birdeye))
- NH Health Cost: 74% of patients would recommend (varies by source/timeframe)
Patients praise
- Friendly and knowledgeable emergency department staff reported by some patients
- Cleanliness of the hospital environment consistently rated above average
- Generally positive feedback on bedside manner from select individual experiences
Common complaints
- Long wait times in the emergency department
- Billing and administrative issues, including difficulty reaching staff and unclear charges
- Concerns regarding staff responsiveness and communication during care
- Specific complaints about the patient experience in psychiatric or involuntary admission contexts
"We were seen immediately and the doctors, nurses, and staff were kind, knowledgeable, and trustworthy. Great bedside manner and excellent service."
— Birdeye Review (Pat McLeod)"The ER does not treat patients as emergent as it should. When you go in pain and need immediate assistance you are put into a queue that is 30 people deep and wait hours."
— BBB Customer Review (Kelly M)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Concord Hospital Franklin installs advanced CT scanner, expanding imaging services close to home | Health & Wellness | laconiadailysun.com — Apr 14, 2026
- Lakes region residents, medical providers offer mixed feedback on hospital merger - Concord Monitor — Jun 25, 2026
- Concord Hospital's trauma center reverified at second-highest certification level - Concord Monitor — May 11, 2026
- New walk-in primary care facility opens at Merchants Way NH - Concord Monitor — Oct 20, 2025
- Patients slam Concord Hospital care at state merger review hearing | Health | unionleader.com — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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