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Clinic Type

Emergency Care

Address

509 Hillsboro Rd, Franklin, TN 37064

Phone

+1-615-472-2139?

Email

Opening Hours

M-F: 8am - 8pm; Sat: 9am - 5pm; Sun: 1pm - 5pm

Telehealth

Telemedicine visit available

Emergency Care

Urgent Care

Services Offered

  • Urgent Care
  • Primary & Family Care
  • Wellness Care
  • Occupational Health
  • School, Sports & Camp Physicals
  • Women’s Health
  • Instant RX
  • Medically-Supervised Weight Loss
  • Monitoring & Management

Insurance & Payment

  • Most insurance plans
  • TRICARE and VA
  • Wellpoint/Amerigroup
  • Ambetter
  • Medicare
  • Medicaid
  • cash
  • credit cards

No insurance? Learn about our Self-pay Program.

Cash, Credit Cards, Self-pay

Languages Spoken

  • English

FAQs

What are the hours of operation?

M-F 8am–8pm; Sat 9am–5pm; Sun 1pm–5pm.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv (Ascension Saint Thomas Urgent Care): 4.8/5 stars
  • Birdeye/Google (Physicians Urgent Care): 4.7/5 stars (1,199 reviews)
  • Fast Pace Health Urgent Care Clinic: 1.4/5 stars (BBB reviews) and 3.6/5 stars (Birdeye)
  • Solv (CareNow Urgent Care): 5.0/5 stars (1 review)

Patients praise

  • Friendly and professional staff interactions
  • Efficiency and speed of care for some patients (particularly with online booking)
  • Convenience of walk-in availability and online scheduling tools
  • Helpful front desk staff in resolving check-in or insurance issues

Common complaints

  • Billing transparency and unexpected charges (especially after visits)
  • Long wait times or limited availability during peak times despite being an urgent care
  • Perceived poor bedside manner or dismissive attitudes from some providers
  • Difficulty in communication and reaching billing or administrative support

"Imagine that, health care is already such a shady and underhanded practice that now you have doctors outright lying about the charges..."

Better Business Bureau complaint regarding Fast Pace Health

"The patient care experience is about making a personal connection with the patient & every team member did just that while rendering exceptional care."

Patient review of Ascension Saint Thomas Urgent Care

"This place is called an urgent care, but if you need to be seen urgently this name may be VERY misleading!"

Patient review of Physicians Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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