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About

Addison Gilbert Hospital is a full-service, acute-care facility located in Gloucester, Massachusetts (Cape Ann). As part of the Beverly/Lahey Health system, it provides inpatient and outpatient services with a focus on medical and surgical care. The hospital operates within the same health network as Beverly Hospital and offers state-of-the-art treatments to residents of the Cape Ann area.

Clinic Type

Cardiology

Address

Gloucester, Massachusetts

Phone

978-283-4000

Email

marylou.hardy@bilh.org

Opening Hours

Sunday Open 24 hours|Monday Open 24 hours|Tuesday Open 24 hours|Wednesday Open 24 hours|Thursday Open 24 hours|Friday Open 24 hours|Saturday Open 24 hours

Emergency Care

Emergency Department

Services Offered

  • acute and intensive adult inpatient care
  • cancer care
  • cardiology
  • pulmonology
  • geriatric services
  • endocrine
  • pain management
  • outpatient sleep
  • wound care
  • emergency medicine

Team

  • Senior Adult Unit — NICHE Certified unit
  • Cardiology Services and chronic disease management specialists — Cardiology team

Insurance & Payment

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Languages Spoken

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FAQs

What are the hours of operation for Addison Gilbert Hospital?

Hours of Operation show Sunday–Saturday as Open 24 hours; visiting hours are 11:00 am – 8:00 pm daily. Individual outpatient clinics may have different hours.

Where is Addison Gilbert Hospital located?

298 Washington Street, Gloucester, MA 01930.

How can I contact Central Scheduling?

Our Central Scheduling Department is available to schedule those appointments for which a doctor’s order is not needed. Call 866-479-3208.

Awards & Accreditations

  • 4 Leapfrog Top Hospital Award for Outstanding Quality and Safety

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.5 out of 5 stars (28 reviews)
  • Vivian Health: 4.4 out of 5 stars (5 reviews)

Patients praise

  • High praise for emergency room nursing staff and overall nursing care
  • Reports of a clean facility
  • Some patients describe the emergency department as efficient and helpful during emergencies

Common complaints

  • Reports of being short-staffed and lacking sufficient support personnel like technicians and secretaries
  • Concerns regarding specific physicians or bedside manner in individual cases
  • Mixed reviews regarding ER care, with some reporting negative experiences with specific doctors

"Great care. Emergency room Nursing outstanding. Doctors the best. It is the place to go if you need emergency care."

— Yelp review

"Very short staffed. Typically no techs and secretaries. Can be very busy. Doesn't typically extend travelers."

— Vivian Health review

"This is definitely the worse place to have your surgery. Dr Patel do not care about the patients. She cares more about the money."

— Healthgrades review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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